Hotel or Motel Manager: OSCA 161431

Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services.

Skill level 2: Associate degree, advanced diploma or diploma, or at least 3 years of relevant experience

Registration or licensing may be required.

• Directs and oversees hotel or motel reservation, reception, room service and housekeeping activities
• Arranges and supervises hotel or motel security arrangements, and garden and property maintenance
• Manages and supervises hotel or motel staff, including hiring, training and performance evaluation
• Plans and oversees bar, restaurant, function and conference activities occurring in a hotel or motel establishment
• Ensures compliance with health and safety regulations, and liquor and gaming regulations
• Monitors and evaluates the quality of guest services and ensures customer satisfaction
• Manages budgets and financial resources of a hotel or motel, including monitoring expenses and revenue
• Maintains records and prepares reports on hotel or motel operations