Railway Station Manager: OSCA 172532

Organises and controls the operations of a railway station.

Skill level 2: Associate degree, advanced diploma or diploma, or at least 3 years of relevant experience

• Ensures the safe and efficient daily operations of a railway station
• Reports failures and delays, and takes appropriate action to ensure customers have access to timely, concise and accurate information
• Coordinates and supervises railway station staff, including rostering and training
• Monitors and oversees the maintenance of railway station facilities including platforms, waiting areas and ticketing systems
• Conducts regular inspections of railway station facilities and equipment to identify maintenance needs, and organises repairs as required
• Handles customer enquiries, incidents, complaints and requests for assistance
• Prepares reports on railway station performance, including passenger numbers, revenue and service disruptions