OSCA 2024 · 461931 · Skill level 5
Airline Customer Support Worker: OSCA 461931
ABS OSCA 2024 v1.0 · visa lists checked 21 October 2026
Airline Customer Support Worker is OSCA 2024 code 461931. It corresponds to ANZSCO 639411 Ticket Seller (in part), which is not on the skilled visa lists. Visa lists still use the ANZSCO code.
ANZSCO equivalent
ANZSCO code for OSCA 461931
Skilled visa lists still use ANZSCO codes, so this is the code that decides your visa options.
ANZSCO 639411 · in part
Ticket Seller
Not on the skilled occupation lists.
The job
What an airline customer support worker does
Assists customers at an airport with check in, flight delays and general queries.
Skill level 5: Certificate I or secondary education
Also known as
- Passenger Services Agent
Specialisations
- Check-in Agent
Main tasks
Main tasks
- Assists passengers with ticketing, check-in and directions
- Rebooks flights for customers that are unexpectedly cancelled or delayed
- Assists unaccompanied minors and guests with special requirements to traverse the airport
- Ensures the maintenance of public areas and the safety of customers by reporting incidents
- Reports unattended luggage or suspicious persons
- Responds to passenger enquiries and resolves complaints
Unit group 4619
Other occupations in Other Personal Service and Travel Workers
Questions
OSCA 461931: common questions
What is the OSCA code for airline customer support worker?
What is the ANZSCO code for OSCA 461931?
Is Airline Customer Support Worker on Australia's skilled occupation lists?
Does Home Affairs use OSCA codes for visas?
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Source: Australian Bureau of Statistics, OSCA 2024 v1.0 (CC BY 4.0); Department of Home Affairs, checked 21 October 2026. General information only, not immigration advice.
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