Medical Receptionist: OSCA 552131

Greets patients and other clients in a health facility such as a clinic, practice, centre or surgery, and responds to personal, telephone and written enquiries and requests.

Skill level 4: Certificate II or III, or at least 1 year of relevant experience

• Greets and welcomes patients and clients
• Schedules appointments for patients and manages the appointment calendar
• Assists with billing and payment processes
• Responds to enquiries and requests from patients and clients in person, over the phone and through written communication
• Registers patients by collecting and verifying personal and insurance information
• Coordinates with health care providers to ensure smooth patient flow
• Maintains patient records and ensures confidentiality of patient information
• Provides information to patients regarding clinic policies, procedures and services
• Handles and resolves patient complaints and concerns