Telemarketer: OSCA 619134

Telephones existing and prospective customers to promote goods and services, and obtain sales or arrange sales visits.

Skill level 5: Certificate I or secondary education

• Makes outbound calls to existing and potential customers to promote products and services
• Adheres to scripts and guidelines to provide information about products and services to customers over the phone
• Maintains a high level of product knowledge to effectively communicate with customers
• Persuades customers to purchase products or arrange sales visits, and handles customer objections by providing solutions or alternatives
• Records customer details and sales information accurately, and follows up with customers to ensure customer satisfaction and repeat business
• Arranges dispatch of goods and services, information kits and brochures to customers
• Arranges appointments for customers and sales representatives, adhering to availability
• Achieves sales targets and meets performance metrics