ANZSCO 149211 · ROL
Call or Contact Centre Manager: ANZSCO 149211
Official Home Affairs skilled occupation list · checked 21 October 2026
Call or Contact Centre Manager (ANZSCO 149211) is on the ROL (Regional Occupation List). It can be used for the 494 visa, and the skills assessment is done by VETASSESS. Checked against the Home Affairs list on 21 October 2026.
Occupation lists
ROL
Regional Occupation List
Permanent visa options
None directly
Temporary or provisional visas only
Assessing authority
VETASSESS
Vocational Education and Training Assessment Services
Skill level
Level 2
Associate degree, advanced diploma or diploma, or at least 3 years of relevant experience
The job
What a call or contact centre manager does
Organises and controls the operations of a call or contact centre. May work in a call centre.
Unit group 1492
Tasks of Call or Contact Centre and Customer Service Managers
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within a call centre
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- May work in a call centre
Qualifications and experience
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
Assessing authorities check your duties against these tasks, so your experience must match them, not only the job title.
Visa options
Which visas ANZSCO 149211 can be used for
From the Department of Home Affairs combined list of eligible skilled occupations. Every visa also has its own points, age, English, experience and skills assessment rules.
| Visa | Eligible | ANZSCO version | Notes |
|---|---|---|---|
| 189 Skilled Independent | No | — | |
| 190 Skilled Nominated (state) | No | — | |
| 407 Training visa | No | — | |
| 485 Temporary Graduate | No | — | |
| 494 Skilled Employer Sponsored Regional | Yes | ANZSCO 2013 | |
| 491 State Skilled Work Regional, state nominated | No | — | |
| 491 Family Skilled Work Regional, family sponsored | No | — | |
| 482 Skills in Demand, Core Skills stream | No | — | |
| 186 Employer Nomination Scheme, Direct Entry | No | — |
Skills assessment
Skills assessment for ANZSCO 149211
Most skilled visas need a positive skills assessment from the authority below before you can lodge. It must be for the same occupation you nominate.
Vocational Education and Training Assessment Services (VETASSESS)
We prepare your VETASSESS assessment with you and check that your duties match ANZSCO 149211 before you apply.
States and territories
State and territory nomination
Home Affairs does not list Call or Contact Centre Manager for the 190 or 491, so states and territories cannot nominate it. Employer sponsorship is the main route.
Similar occupations
Other occupations in Call or Contact Centre and Customer Service Managers
If your duties fit one of these better, that is the code to nominate.
Questions
ANZSCO 149211: common questions
What is the ANZSCO code for call or contact centre manager?
What does a call or contact centre manager do?
Which skilled occupation list is Call or Contact Centre Manager on?
Can I get a 189 visa as a call or contact centre manager?
Is Call or Contact Centre Manager eligible for state nomination (190 or 491)?
Can an employer sponsor a call or contact centre manager?
Who assesses call or contact centre manager skills for Australian migration?
Talk to us
Is ANZSCO 149211 your occupation? Ask us about your options.
Tell us your duties, qualifications, experience and English scores. We will confirm the right occupation and the visas that fit.
Source: Department of Home Affairs, checked 21 October 2026. Descriptions: Australian Bureau of Statistics, ANZSCO 2022 (CC BY 4.0). General information only, not immigration advice.
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