ANZSCO 541111 · ROL
Call or Contact Centre Team Leader: ANZSCO 541111
Official Home Affairs skilled occupation list · checked 21 October 2026
Call or Contact Centre Team Leader (ANZSCO 541111) is on the ROL (Regional Occupation List). It can be used for the 494 visa, and the skills assessment is done by VETASSESS. Checked against the Home Affairs list on 21 October 2026.
Occupation lists
ROL
Regional Occupation List
Permanent visa options
None directly
Temporary or provisional visas only
Assessing authority
VETASSESS
Vocational Education and Training Assessment Services
Skill level
Level 3
Certificate IV, or Certificate III with at least 2 years of on-the-job training, or 3 years of relevant experience
The job
What a call or contact centre team leader does
Oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.
Also known as
- Call Centre Supervisor
- Contact Centre Supervisor
Specialisations
- Call or Contact Centre Coach
- Call or Contact Centre Workforce Planner
Unit group 5411
Tasks of Call or Contact Centre Workers
- Answering incoming calls, emails and messages, and assisting customers with their specific inquiries
- Identifying requirements and recording information into computer systems
- Coaching staff and assisting call centre operators to resolve problems and customer inquiries
- Developing rosters and managing staff numbers to meet workflows
- Listening to calls conducted by call centre operators and providing performance feedback
- Monitoring and timing calls
- Creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
- Updating databases to reflect changes to the status of customers and prospective customers
- Arranging the despatch of goods, information kits and brochures to customers and interested parties
- Undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
- Issuing invoices and receiving electronic payments for goods and services provided
Qualifications and experience
The occupation Call or Contact Centre Team Leader has a level of skill commensurate with the qualifications and experience outlined below.
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
The occupation Call or Contact Centre Operator has a level of skill commensurate with the qualifications and experience outlined below.
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
- AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)
- AQF Certificate II or III (ANZSCO Skill Level 4)
Assessing authorities check your duties against these tasks, so your experience must match them, not only the job title.
Visa options
Which visas ANZSCO 541111 can be used for
From the Department of Home Affairs combined list of eligible skilled occupations. Every visa also has its own points, age, English, experience and skills assessment rules.
| Visa | Eligible | ANZSCO version | Notes |
|---|---|---|---|
| 189 Skilled Independent | No | — | |
| 190 Skilled Nominated (state) | No | — | |
| 407 Training visa | No | — | |
| 485 Temporary Graduate | No | — | |
| 494 Skilled Employer Sponsored Regional | Yes | ANZSCO 2013 | |
| 491 State Skilled Work Regional, state nominated | No | — | |
| 491 Family Skilled Work Regional, family sponsored | No | — | |
| 482 Skills in Demand, Core Skills stream | No | — | |
| 186 Employer Nomination Scheme, Direct Entry | No | — |
Skills assessment
Skills assessment for ANZSCO 541111
Most skilled visas need a positive skills assessment from the authority below before you can lodge. It must be for the same occupation you nominate.
Vocational Education and Training Assessment Services (VETASSESS)
We prepare your VETASSESS assessment with you and check that your duties match ANZSCO 541111 before you apply.
States and territories
State and territory nomination
Home Affairs does not list Call or Contact Centre Team Leader for the 190 or 491, so states and territories cannot nominate it. Employer sponsorship is the main route.
Questions
ANZSCO 541111: common questions
What is the ANZSCO code for call or contact centre team leader?
What does a call or contact centre team leader do?
Which skilled occupation list is Call or Contact Centre Team Leader on?
Can I get a 189 visa as a call or contact centre team leader?
Is Call or Contact Centre Team Leader eligible for state nomination (190 or 491)?
Can an employer sponsor a call or contact centre team leader?
Who assesses call or contact centre team leader skills for Australian migration?
Talk to us
Is ANZSCO 541111 your occupation? Ask us about your options.
Tell us your duties, qualifications, experience and English scores. We will confirm the right occupation and the visas that fit.
Source: Department of Home Affairs, checked 21 October 2026. Descriptions: Australian Bureau of Statistics, ANZSCO 2022 (CC BY 4.0). General information only, not immigration advice.
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