OSCA 2024 · 172132 · Skill level 2
Customer Service Manager: OSCA 172132
ABS OSCA 2024 v1.0 · visa lists checked 21 October 2026
Customer Service Manager is OSCA 2024 code 172132. It corresponds to ANZSCO 149212 Customer Service Manager, which is on the STSOL. Visa lists still use the ANZSCO code.
ANZSCO equivalent
ANZSCO code for OSCA 172132
Skilled visa lists still use ANZSCO codes, so this is the code that decides your visa options.
ANZSCO 149212
Customer Service Manager
On the Short-term Skilled Occupation List.
Visas for ANZSCO 149212
The job
What a customer service manager does
Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Skill level 2: Associate degree, advanced diploma or diploma, or at least 3 years of relevant experience
Also known as
- Client Service Manager
- Service Manager
Main tasks
Main tasks
- Develops and reviews policies, programs and procedures concerning customer relations and goods and services provided
- Manages and trains staff providing customer services
- Plans and implements after-sales services to handle complaints, refund requests and other feedback
- Liaises with other organisational units, service agents and customers to identify and respond to customer expectations
Unit group 1721
Other occupations in Call Centre and Customer Service Managers
Questions
OSCA 172132: common questions
What is the OSCA code for customer service manager?
What is the ANZSCO code for OSCA 172132?
Is Customer Service Manager on Australia's skilled occupation lists?
Does Home Affairs use OSCA codes for visas?
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Source: Australian Bureau of Statistics, OSCA 2024 v1.0 (CC BY 4.0); Department of Home Affairs, checked 21 October 2026. General information only, not immigration advice.
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