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OSCA 2024 · 172131 · Skill level 2

Call or Contact Centre Manager: OSCA 172131

ABS OSCA 2024 v1.0 · visa lists checked 21 October 2026

Call or Contact Centre Manager is OSCA 2024 code 172131. It corresponds to ANZSCO 149211 Call or Contact Centre Manager, which is on the ROL. Visa lists still use the ANZSCO code.

Ask about this occupationANZSCO to OSCA converter

ANZSCO equivalent

ANZSCO code for OSCA 172131

Skilled visa lists still use ANZSCO codes, so this is the code that decides your visa options.

The job

What a call or contact centre manager does

Organises and controls the operations of a call or contact centre.

Skill level 2: Associate degree, advanced diploma or diploma, or at least 3 years of relevant experience

Main tasks

Main tasks

  • Manages teams of Call or Contact Centre Operators
  • Oversees performance and development of call or contact centre team members
  • Monitors and evaluates call or contact centre performance metrics, including sales rates, costs and customer service quality
  • Implements improvements based on data analysis
  • Reports on business activities, workforce planning and budgeting within the call or contact centre
  • Liaises with sales, service and supplier agents, and maintains related databases
  • Develops and reviews call or contact centre polices, programs and procedures

Unit group 1721

Other occupations in Call Centre and Customer Service Managers

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Questions

OSCA 172131: common questions

What is the OSCA code for call or contact centre manager?
The OSCA 2024 code is 172131 (Call or Contact Centre Manager), skill level 2. OSCA is the Australian Bureau of Statistics occupation classification released on 6 December 2024.
What is the ANZSCO code for OSCA 172131?
ANZSCO 149211 Call or Contact Centre Manager. "In part" means only some of that ANZSCO occupation moved to this OSCA code.
Is Call or Contact Centre Manager on Australia's skilled occupation lists?
The lists use ANZSCO codes. ANZSCO 149211 Call or Contact Centre Manager is on the Regional Occupation List (ROL), according to the Home Affairs list checked on 21 October 2026.
Does Home Affairs use OSCA codes for visas?
Not yet. As of 21 October 2026, skilled occupation lists, skills assessments and visa applications still use ANZSCO codes.

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Not sure which code fits your experience?

Tell us your duties, qualifications and experience. We will confirm the right occupation and the visas that fit.

The more context you give, the more useful the first conversation will be.

Source: Australian Bureau of Statistics, OSCA 2024 v1.0 (CC BY 4.0); Department of Home Affairs, checked 21 October 2026. General information only, not immigration advice.

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