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Kompass Global Advisory — Immigration · Global Mobility · International Advisory

OSCA 2024 · 314231 · Skill level 2

ICT Customer Support Officer: OSCA 314231

ABS OSCA 2024 v1.0 · visa lists checked 21 October 2026

ICT Customer Support Officer is OSCA 2024 code 314231. It corresponds to ANZSCO 313112 ICT Customer Support Officer, which is on the CSOL and STSOL. Visa lists still use the ANZSCO code.

Ask about this occupationANZSCO to OSCA converter

ANZSCO equivalent

ANZSCO code for OSCA 314231

Skilled visa lists still use ANZSCO codes, so this is the code that decides your visa options.

  • ANZSCO 313112

    ICT Customer Support Officer

    On the Core Skills Occupation List, Short-term Skilled Occupation List.

    Visas for ANZSCO 313112

The job

What an ict customer support officer does

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.

Skill level 2: Associate degree, advanced diploma or diploma, or at least 3 years of relevant experience

Also known as

  • ICT Help Desk Officer
  • ICT Service Desk Analyst

Specialisations

  • Network Support Technician

Main tasks

Main tasks

  • Supports customers in resolving technical incidents with computer hardware and software
  • Installs and deploys software to meet customer needs
  • Diagnoses, troubleshoots and resolves connectivity issues
  • Provides basic user training on computer hardware and software
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Questions

OSCA 314231: common questions

What is the OSCA code for ict customer support officer?
The OSCA 2024 code is 314231 (ICT Customer Support Officer), skill level 2. OSCA is the Australian Bureau of Statistics occupation classification released on 6 December 2024.
What is the ANZSCO code for OSCA 314231?
ANZSCO 313112 ICT Customer Support Officer. "In part" means only some of that ANZSCO occupation moved to this OSCA code.
Is ICT Customer Support Officer on Australia's skilled occupation lists?
The lists use ANZSCO codes. ANZSCO 313112 ICT Customer Support Officer is on the Core Skills Occupation List (CSOL) and Short-term Skilled Occupation List (STSOL), according to the Home Affairs list checked on 21 October 2026.
Does Home Affairs use OSCA codes for visas?
Not yet. As of 21 October 2026, skilled occupation lists, skills assessments and visa applications still use ANZSCO codes.

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Source: Australian Bureau of Statistics, OSCA 2024 v1.0 (CC BY 4.0); Department of Home Affairs, checked 21 October 2026. General information only, not immigration advice.

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