ANZSCO 313112 · CSOL · STSOL
ICT Customer Support Officer: ANZSCO 313112
Official Home Affairs skilled occupation list · checked 21 October 2026
ICT Customer Support Officer (ANZSCO 313112) is on the CSOL (Core Skills Occupation List) and STSOL (Short-term Skilled Occupation List). It can be used for the 190, 491, 494, 482, 186 and 407 visas, and the skills assessment is done by TRA. Checked against the Home Affairs list on 21 October 2026.
Occupation lists
CSOL, STSOL
Core Skills Occupation List; Short-term Skilled Occupation List
Permanent visa options
190, 186
Visas that give permanent residence
Assessing authority
TRA
Trades Recognition Australia
Skill level
Level 2
Associate degree, advanced diploma or diploma, or at least 3 years of relevant experience
The job
What an ict customer support officer does
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Also known as
- ICT Help Desk Officer
- ICT Help Desk Technician
- Systems Support Officer
Specialisations
- Network Support Technician
- Operator Command Support Systems (Army)
Unit group 3131
Tasks of ICT Support Technicians
- Determining software and hardware requirements to provide solutions to problems
- Responding to inquiries about software and hardware problems
- Adapting existing programs to meet users' requirements
- Installing and downloading appropriate software
- Ensuring efficient use of applications and equipment
- Implementing computer networks
- Designing and maintaining websites
- Repairing and replacing peripheral equipment such as terminals, printers and modems
- May work in a call centre
Qualifications and experience
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
Assessing authorities check your duties against these tasks, so your experience must match them, not only the job title.
Visa options
Which visas ANZSCO 313112 can be used for
From the Department of Home Affairs combined list of eligible skilled occupations. Every visa also has its own points, age, English, experience and skills assessment rules.
| Visa | Eligible | ANZSCO version | Notes |
|---|---|---|---|
| 189 Skilled Independent | No | — | |
| 190 Skilled Nominated (state) | Yes | ANZSCO 2013 | Needs a state or territory nomination |
| 407 Training visa | Yes | ANZSCO 2013 | |
| 485 Temporary Graduate | No | — | |
| 494 Skilled Employer Sponsored Regional | Yes | ANZSCO 2013 | |
| 491 State Skilled Work Regional, state nominated | Yes | ANZSCO 2013 | Needs a state or territory nomination |
| 491 Family Skilled Work Regional, family sponsored | No | — | |
| 482 Skills in Demand, Core Skills stream | Yes | ANZSCO 2022 | |
| 186 Employer Nomination Scheme, Direct Entry | Yes | ANZSCO 2022 |
Skills assessment
Skills assessment for ANZSCO 313112
Most skilled visas need a positive skills assessment from the authority below before you can lodge. It must be for the same occupation you nominate.
Trades Recognition Australia (TRA)
We prepare your TRA assessment with you and check that your duties match ANZSCO 313112 before you apply.
States and territories
State and territory nomination
ICT Customer Support Officer is on a list that allows state nomination for the 190 (permanent) and for the 491 (regional, provisional). Each state then decides which occupations it will nominate, and on what conditions.
State lists, points cut-offs and residence or job offer rules change during the program year, and some states close streams once their places are used. Ask us which states are nominating ict customer support officer now.
Similar occupations
Other occupations in ICT Support Technicians
If your duties fit one of these better, that is the code to nominate.
Questions
ANZSCO 313112: common questions
What is the ANZSCO code for ict customer support officer?
What does an ict customer support officer do?
Which skilled occupation list is ICT Customer Support Officer on?
Can I get a 189 visa as an ict customer support officer?
Is ICT Customer Support Officer eligible for state nomination (190 or 491)?
Can an employer sponsor an ict customer support officer?
Who assesses ict customer support officer skills for Australian migration?
Talk to us
Is ANZSCO 313112 your occupation? Ask us about your options.
Tell us your duties, qualifications, experience and English scores. We will confirm the right occupation and the visas that fit.
Source: Department of Home Affairs, checked 21 October 2026. Descriptions: Australian Bureau of Statistics, ANZSCO 2022 (CC BY 4.0). General information only, not immigration advice.
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