OSCA 2024 · 551131 · Skill level 4
Call or Contact Centre Operator: OSCA 551131
ABS OSCA 2024 v1.0 · visa lists checked 21 October 2026
Call or Contact Centre Operator is OSCA 2024 code 551131. It corresponds to ANZSCO 541112 Call or Contact Centre Operator, which is not on the skilled visa lists. Visa lists still use the ANZSCO code.
ANZSCO equivalent
ANZSCO code for OSCA 551131
Skilled visa lists still use ANZSCO codes, so this is the code that decides your visa options.
ANZSCO 541112
Call or Contact Centre Operator
Not on the skilled occupation lists.
The job
What a call or contact centre operator does
Answers customer telephone, internet and email enquiries about goods and services, and promotes the goods and services.
Skill level 4: Certificate II or III, or at least 1 year of relevant experience
Main tasks
Main tasks
- Answers incoming calls, emails and messages, and assists customers with their specific enquiries
- Provides step-by-step guidance or instructions using established manuals and guides to help customers navigate through issues
- Identifies and escalates complex or unresolved issues to appropriate departments or supervisors
- Records and updates customer information, enquiries and interactions in the company's database
- Provides additional information about the goods and services on offer to create further interest
- Arranges the dispatch of goods, information kits and brochures to customers and interested parties
Unit group 5511
Other occupations in Call and Contact Centre Workers
Questions
OSCA 551131: common questions
What is the OSCA code for call or contact centre operator?
What is the ANZSCO code for OSCA 551131?
Is Call or Contact Centre Operator on Australia's skilled occupation lists?
Does Home Affairs use OSCA codes for visas?
Talk to us
Not sure which code fits your experience?
Tell us your duties, qualifications and experience. We will confirm the right occupation and the visas that fit.
Source: Australian Bureau of Statistics, OSCA 2024 v1.0 (CC BY 4.0); Department of Home Affairs, checked 21 October 2026. General information only, not immigration advice.
Plan your move to Australia
A first consultation covers eligibility, realistic timelines, total cost and the tax consequences of the move. You leave with a written plan, not a brochure.