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Kompass Global Advisory — Immigration · Global Mobility · International Advisory

OSCA 2024 · 551132 · Skill level 3

Call or Contact Centre Team Leader: OSCA 551132

ABS OSCA 2024 v1.0 · visa lists checked 21 October 2026

Call or Contact Centre Team Leader is OSCA 2024 code 551132. It corresponds to ANZSCO 541111 Call or Contact Centre Team Leader, which is on the ROL. Visa lists still use the ANZSCO code.

Ask about this occupationANZSCO to OSCA converter

ANZSCO equivalent

ANZSCO code for OSCA 551132

Skilled visa lists still use ANZSCO codes, so this is the code that decides your visa options.

The job

What a call or contact centre team leader does

Oversees and determines work requirements, monitors telephone calls, and coaches and allocates duties to Call or Contact Centre Operators.

Skill level 3: Certificate IV, or Certificate III with at least 2 years of on-the-job training, or 3 years of relevant experience

Also known as

  • Call Centre Supervisor
  • Contact Centre Supervisor

Specialisations

  • Call or Contact Centre Coach
  • Call or Contact Centre Workforce Planner

Main tasks

Main tasks

  • Guides and assists Call or Contact Centre Operators in resolving problems and addressing customer enquiries
  • Provides hands-on coaching to enhance team performance
  • Creates and manages staff rosters to meet performance targets
  • Oversees team members to ensure efficient operations
  • Listens to and evaluate calls conducted by centre operators and offers constructive feedback to improve performance

Unit group 5511

Other occupations in Call and Contact Centre Workers

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Questions

OSCA 551132: common questions

What is the OSCA code for call or contact centre team leader?
The OSCA 2024 code is 551132 (Call or Contact Centre Team Leader), skill level 3. OSCA is the Australian Bureau of Statistics occupation classification released on 6 December 2024.
What is the ANZSCO code for OSCA 551132?
ANZSCO 541111 Call or Contact Centre Team Leader. "In part" means only some of that ANZSCO occupation moved to this OSCA code.
Is Call or Contact Centre Team Leader on Australia's skilled occupation lists?
The lists use ANZSCO codes. ANZSCO 541111 Call or Contact Centre Team Leader is on the Regional Occupation List (ROL), according to the Home Affairs list checked on 21 October 2026.
Does Home Affairs use OSCA codes for visas?
Not yet. As of 21 October 2026, skilled occupation lists, skills assessments and visa applications still use ANZSCO codes.

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Source: Australian Bureau of Statistics, OSCA 2024 v1.0 (CC BY 4.0); Department of Home Affairs, checked 21 October 2026. General information only, not immigration advice.

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