NOC 14100: General office support workers

The employment outlook will be Good for general office support workers (NOC 14100) in Saskatchewan for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to several new positions.

Several positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

The broader trade dispute environment and heightened uncertainty have weakened business confidence, slowing investment and hiring decisions as businesses evaluate ongoing risks.

The widespread adoption of web-based information systems has likely broadened the range of duties for this occupation.

Increased labour demand in health care and the urgent need to address over-capacity issues in the province’s largest hospitals due to chronic understaffing should generate some job opportunities for this occupation, since one-third of general office support workers are employed in health care.

Greater use of technology and automation to perform administrative tasks may temper opportunities in this occupation.

Here are some key facts about general office support workers in Saskatchewan:

Approximately 4,100 people work in this occupation.

General office support workers mainly work in the following sectors:

Hospitals (NAICS 622): 18%

Other retail stores (NAICS 44-45, except 445): 8%

Construction (NAICS 23): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 74% compared to 81% for all occupations

Part-time workers: 26% compared to 19% for all occupations

69% of general office support workers work all year, while 31% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 43 weeks for all occupations.

5% of general office support workers are self-employed compared to an average of 16% for all occupations.

The gender distribution of people in this occupation is:

Men: 13% compared to 53% for all occupations

Women: 87% compared to 47% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 7% compared to 11% for all occupations

high school diploma or equivalent: 41% compared to 33% for all occupations

apprenticeship or trades certificate or diploma: 16% compared to 15% for all occupations

college certificate or diploma or university certificate below bachelor's: 23% compared to 17% for all occupations

bachelor's degree: 10% compared to 18% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

The employment outlook will be Good for general office support workers (NOC 14100) in Northwest Territories for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a moderate number of new positions.

Several positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

General office support workers are employed in many industries, including public administration, health care, finance, insurance, real estate and rental leasing, and other commercial services.

Changes in technology, including the availability of online services, artificial intelligence, and the automation of back-office processes, may slow down job growth and change some job roles.

From 2021-2040, 197 job openings are forecast for general office support workers in the Northwest Territories (

Government of Northwest Territories, 2023

).

Here are some key facts about general office support workers in Northwest Territories:

Approximately 300 people worked in this occupation in May 2021.

General office support workers mainly work in the following sectors:

Public Administration and Defence (NAICS 91): 44%

Health care and social services (NAICS 62): 16%

Wholesale and Retail Trade (NAICS 41, 44-45): 11%

Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 84% compared to 88% for all occupations

Part-time workers: 16% compared to 12% for all occupations

61% of general office support workers work all year, while 39% work only part of the year, compared to 71% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 44 weeks for all occupations.

Less than 5% of general office support workers are self-employed compared to an average of 7% for all occupations.

The gender distribution of people in this occupation is:

Men: 15% compared to 52% for all occupations

Women: 85% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 18% compared to 17% for all occupations

high school diploma or equivalent: 38% compared to 26% for all occupations

apprenticeship or trades certificate or diploma: 11% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 22% compared to 18% for all occupations

bachelor's degree: 9% compared to 17% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 9% for all occupations

The employment outlook will be Moderate for general office support workers (NOC 14100) in Newfoundland and Labrador for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of a few positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

Increased automation has reduced the need for tasks requiring a lower skill level. Those with post-secondary education and experience in a wide range of tasks should be at an advantage in finding work.

Here are some key facts about general office support workers in Newfoundland and Labrador:

Approximately 2,150 people work in this occupation.

General office support workers mainly work in the following sectors:

Hospitals (NAICS 622): 31%

Provincial and territorial public administration (NAICS 912): 11%

Federal government public administration (NAICS 911): 8%

Other retail stores (NAICS 44-45, except 445): 7%

Construction (NAICS 23): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 89% compared to 83% for all occupations

Part-time workers: 11% compared to 17% for all occupations

67% of general office support workers work all year, while 33% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 40 weeks for all occupations.

Less than 5% of general office support workers are self-employed compared to an average of 8% for all occupations.

The gender distribution of people in this occupation is:

Men: 10% compared to 51% for all occupations

Women: 90% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: less than 5% compared to 11% for all occupations

high school diploma or equivalent: 23% compared to 27% for all occupations

apprenticeship or trades certificate or diploma: 16% compared to 17% for all occupations

college certificate or diploma or university certificate below bachelor's: 50% compared to 23% for all occupations

bachelor's degree: 7% compared to 14% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

The employment outlook will be Moderate for general office support workers (NOC 14100) in Prince Edward Island for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a moderate number of new positions.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

High employee turnover in this occupation could lead to additional employment opportunities.

General office support workers are employed across nearly all industries, with major opportunities in government, healthcare, education, and business services. This entry-level role often experiences high turnover, creating frequent openings throughout the year. While automation has reduced some traditional clerical tasks like filing and data entry, demand remains healthy for workers with solid communication skills, digital fluency (especially in Microsoft Office and cloud-based tools), and the flexibility to work evenings or weekends. Bilingual candidates and those with prior administrative experience are especially competitive.

Here are some key facts about general office support workers in Prince Edward Island:

Approximately 600 people work in this occupation.

General office support workers mainly work in the following sectors:

Federal government public administration (NAICS 911): 24%

Hospitals (NAICS 622): 24%

Construction (NAICS 23): 6%

Other retail stores (NAICS 44-45, except 445): 6%

Provincial and territorial public administration (NAICS 912): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 82% compared to 84% for all occupations

Part-time workers: 18% compared to 16% for all occupations

60% of general office support workers work all year, while 40% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 41 weeks for all occupations.

Less than 5% of general office support workers are self-employed compared to an average of 13% for all occupations.

The gender distribution of people in this occupation is:

Men: 20% compared to 51% for all occupations

Women: 80% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 5% compared to 11% for all occupations

high school diploma or equivalent: 34% compared to 28% for all occupations

apprenticeship or trades certificate or diploma: 11% compared to 11% for all occupations

college certificate or diploma or university certificate below bachelor's: 36% compared to 25% for all occupations

bachelor's degree: 12% compared to 17% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations

The employment outlook will be Moderate for general office support workers (NOC 14100) in Nova Scotia for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of some positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

High employee turnover in this occupation could lead to additional employment opportunities.

Hiring conditions in this occupation have improved in recent years, with a larger number of job openings. This change has served to reduce competition among jobseekers, and increased the chances of securing a position with less experience. Further, there has been an increase in remote hiring of general office support workers, providing individuals with employment opportunities beyond their geographic area. Office automation technology has reduced the need for workers with a lower skill level so many positions today require both a broader and higher level of skills. Jobseekers may find that holding a post-secondary certificate is now a requirement for many openings. Many employers have a preference for applicants with experience in a broader range of tasks, such as bookkeeping or the management of social media accounts, so applicants with backgrounds in these areas may have more success securing employment.

Here are some key facts about general office support workers in Nova Scotia:

Approximately 3,950 people work in this occupation.

General office support workers mainly work in the following sectors:

Hospitals (NAICS 622): 32%

Federal government public administration (NAICS 911): 10%

Other retail stores (NAICS 44-45, except 445): 6%

Provincial and territorial public administration (NAICS 912): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 79% compared to 82% for all occupations

Part-time workers: 21% compared to 18% for all occupations

64% of general office support workers work all year, while 36% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 42 weeks for all occupations.

Less than 5% of general office support workers are self-employed compared to an average of 11% for all occupations.

The gender distribution of people in this occupation is:

Men: 14% compared to 51% for all occupations

Women: 86% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 5% compared to 10% for all occupations

high school diploma or equivalent: 28% compared to 27% for all occupations

apprenticeship or trades certificate or diploma: 13% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 34% compared to 22% for all occupations

bachelor's degree: 17% compared to 20% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 10% for all occupations

The employment outlook will be Moderate for general office support workers (NOC 14100) in New Brunswick for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to several new positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

This is primarily an entry-level position that is found in nearly all industries. New positions frequently become available through staff turnover and as employees are promoted.

Individuals with prior administrative experience, strong oral and written communications skills, excellent organisational abilities, and familiarity with standard office software packages are the most sought after for these positions. Increasing technology use will likely continue to change some of the requirements for this position.

The advancement of new technologies, including the automation of routine tasks, may change the role of general office support workers going forward.

Candidates may be required to be proficient in both official languages for certain positions.

Here are some key facts about general office support workers in New Brunswick:

Approximately 2,700 people work in this occupation.

General office support workers mainly work in the following sectors:

Hospitals (NAICS 622): 21%

Federal government public administration (NAICS 911): 12%

Other retail stores (NAICS 44-45, except 445): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 82% compared to 84% for all occupations

Part-time workers: 18% compared to 16% for all occupations

65% of general office support workers work all year, while 35% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 42 weeks for all occupations.

Less than 5% of general office support workers are self-employed compared to an average of 10% for all occupations.

The gender distribution of people in this occupation is:

Men: 15% compared to 52% for all occupations

Women: 85% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: less than 5% compared to 11% for all occupations

high school diploma or equivalent: 39% compared to 30% for all occupations

apprenticeship or trades certificate or diploma: 10% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 35% compared to 23% for all occupations

bachelor's degree: 10% compared to 16% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

The employment outlook will be Moderate for general office support workers (NOC 14100) in Ontario for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of some positions.

Several positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

What Types of Employers Are Out There?

Employed in offices across the private and public sectors with the largest number in health care and social assistance and public administration

What are the Main Trends Affecting Employment?

Some job openings may arise from employee turnover since this tends to be an entry-level position

Greater use of technology and automation to perform administrative tasks may temper opportunities in this occupation

Consolidation of functions may moderate overall work in this field

What Skills Do I Need to Succeed?

Previous experience in an administrative role is an asset

Experience with Microsoft Office Suite and industry-specific software is preferred.

Here are some key facts about general office support workers in Ontario:

Approximately 57,950 people work in this occupation.

General office support workers mainly work in the following sectors:

Hospitals (NAICS 622): 14%

Construction (NAICS 23): 6%

Federal government public administration (NAICS 911): 6%

Other retail stores (NAICS 44-45, except 445): 6%

Ambulatory health care services (NAICS 621): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 72% compared to 81% for all occupations

Part-time workers: 28% compared to 19% for all occupations

61% of general office support workers work all year, while 39% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.

7% of general office support workers are self-employed compared to an average of 15% for all occupations.

The gender distribution of people in this occupation is:

Men: 18% compared to 52% for all occupations

Women: 82% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 8% compared to 9% for all occupations

high school diploma or equivalent: 35% compared to 25% for all occupations

apprenticeship or trades certificate or diploma: 6% compared to 8% for all occupations

college certificate or diploma or university certificate below bachelor's: 28% compared to 22% for all occupations

bachelor's degree: 18% compared to 24% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 13% for all occupations

The employment outlook will be Moderate for general office support workers (NOC 14100) in Manitoba for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of a few positions.

Several positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

Demand for this occupation is driven by hospital and public administration budgets.

Key trends for this occupation include the use of advanced software and automation which may result in more complex tasks and fewer positions in the future.

Here are some key facts about general office support workers in Manitoba:

Approximately 6,200 people work in this occupation.

General office support workers mainly work in the following sectors:

Hospitals (NAICS 622): 23%

Federal government public administration (NAICS 911): 8%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 77% compared to 81% for all occupations

Part-time workers: 23% compared to 19% for all occupations

69% of general office support workers work all year, while 31% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 43 weeks for all occupations.

Less than 5% of general office support workers are self-employed compared to an average of 12% for all occupations.

The gender distribution of people in this occupation is:

Men: 16% compared to 53% for all occupations

Women: 84% compared to 47% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 8% compared to 12% for all occupations

high school diploma or equivalent: 37% compared to 31% for all occupations

apprenticeship or trades certificate or diploma: 16% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 20% compared to 17% for all occupations

bachelor's degree: 16% compared to 20% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations

The employment outlook will be Moderate for general office support workers (NOC 14100) in British Columbia for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a few new positions.

Several positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

Key trends for this occupation include the use of advanced software and automation which may result in more complex tasks and fewer positions in the future.

Here are some key facts about general office support workers in British Columbia:

Approximately 22,500 people work in this occupation.

General office support workers mainly work in the following sectors:

Hospitals (NAICS 622): 21%

Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 6%

Construction (NAICS 23): 5%

Other retail stores (NAICS 44-45, except 445): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 68% compared to 78% for all occupations

Part-time workers: 32% compared to 22% for all occupations

60% of general office support workers work all year, while 40% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 42 weeks for all occupations.

7% of general office support workers are self-employed compared to an average of 17% for all occupations.

The gender distribution of people in this occupation is:

Men: 15% compared to 52% for all occupations

Women: 85% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 7% compared to 8% for all occupations

high school diploma or equivalent: 36% compared to 28% for all occupations

apprenticeship or trades certificate or diploma: 13% compared to 13% for all occupations

college certificate or diploma or university certificate below bachelor's: 21% compared to 17% for all occupations

bachelor's degree: 18% compared to 22% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 12% for all occupations

The employment outlook will be Moderate for general office support workers (NOC 14100) in Nunavut for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to several new positions.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

General office support workers are employed in many industries, including public administration, health care, finance, insurance, real estate and rental leasing, and other commercial services.

Changes in technology, including the availability of online services, artificial intelligence, and the automation of back-office processes, may slow down job growth and change some job roles.

Here are some key facts about general office support workers in Nunavut:

Approximately 300 people worked in this occupation in May 2021.

General office support workers mainly work in the following sectors:

Public Administration and Defence (NAICS 91): 44%

Health care and social services (NAICS 62): 16%

Wholesale and Retail Trade (NAICS 41, 44-45): 11%

Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 86% compared to 87% for all occupations

Part-time workers: 14% compared to 13% for all occupations

70% of general office support workers work all year, while 30% work only part of the year, compared to 72% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 44 weeks for all occupations.

The gender distribution of people in this occupation is:

Men: 20% compared to 51% for all occupations

Women: 80% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 34% compared to 37% for all occupations

high school diploma or equivalent: 37% compared to 22% for all occupations

apprenticeship or trades certificate or diploma: 7% compared to 11% for all occupations

college certificate or diploma or university certificate below bachelor's: 17% compared to 15% for all occupations

bachelor's degree: less than 5% compared to 10% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 6% for all occupations

The employment outlook will be Limited for general office support workers (NOC 14100) in Quebec for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of some positions.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

This occupation is found in most economic sectors, but particularly in services.

Employment is mainly influenced by technological advances and work reorganization. The implementation of office software and the integration of artificial intelligence are now helping managers and professionals do the work themselves or automate many administrative tasks previously assigned to these employees. These new opportunities have also increased employer requirements and reduced the demand for workforce, in favour of more versatile occupations that require a higher level of education.

Here are some key facts about general office support workers in Quebec:

Approximately 16,200 people work in this occupation.

General office support workers mainly work in the following sectors:

Finance, insurance, real estate and leasing (NAICS 52, 53): 10%

Provincial and territorial public administration (NAICS 912): 9%

Other retail stores (NAICS 44-45, except 445): 8%

Federal government public administration (NAICS 911): 6%

Hospitals (NAICS 622): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 77% compared to 82% for all occupations

Part-time workers: 23% compared to 18% for all occupations

63% of general office support workers work all year, while 37% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 43 weeks for all occupations.

Less than 5% of general office support workers are self-employed compared to an average of 12% for all occupations.

The gender distribution of people in this occupation is:

Men: 22% compared to 52% for all occupations

Women: 78% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 8% compared to 12% for all occupations

high school diploma or equivalent: 28% compared to 19% for all occupations

apprenticeship or trades certificate or diploma: 17% compared to 19% for all occupations

college certificate or diploma or university certificate below bachelor's: 28% compared to 22% for all occupations

bachelor's degree: 14% compared to 17% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 11% for all occupations

The employment outlook will be Limited for general office support workers (NOC 14100) in Alberta for the 2025-2027 period.

The following factors contributed to this outlook:

Employment is expected to remain relatively stable.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

General office support workers are employed across all industries, though demand for this occupation is driven by hospital and public administration budgets.

Key trends for this occupation include the use of advanced software and automation which may result in more complex tasks and fewer positions in the future.

Here are some key facts about general office support workers in Alberta:

Approximately 15,000 people work in this occupation.

General office support workers mainly work in the following sectors:

Hospitals (NAICS 622): 23%

Construction (NAICS 23): 8%

Ambulatory health care services (NAICS 621): 5%

Other retail stores (NAICS 44-45, except 445): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 71% compared to 80% for all occupations

Part-time workers: 28% compared to 20% for all occupations

64% of general office support workers work all year, while 36% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 42 weeks for all occupations.

7% of general office support workers are self-employed compared to an average of 15% for all occupations.

The gender distribution of people in this occupation is:

Men: 13% compared to 53% for all occupations

Women: 87% compared to 47% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 9% compared to 10% for all occupations

high school diploma or equivalent: 35% compared to 28% for all occupations

apprenticeship or trades certificate or diploma: 15% compared to 13% for all occupations

college certificate or diploma or university certificate below bachelor's: 23% compared to 19% for all occupations

bachelor's degree: 14% compared to 21% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 9% for all occupations