NOC 2021 · 12010 · TEER 2
NOC 12010: Supervisors, general office and administrative support workers
Official NOC 2021, Job Bank and IRCC data · checked 21 October 2026
Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.
TEER
TEER 2
Usually needs a college diploma, an apprenticeship of 2 or more years, or supervisory work
Median wage (Canada)
$32.00 / hour
Job Bank, 2023-2024
High-wage tier (from 3 Nov 2026)
Not on the list
No high-wage CRS points
Express Entry categories
None
General and program draws only
Express Entry
How NOC 12010 counts for Express Entry
- Federal Skilled Worker: eligible occupationNeeds 1 year of continuous skilled (TEER 0–3) work in the last 10 years and 67 points on the FSW grid.
- Canadian Experience Class: eligible occupationNeeds 1 year of skilled (TEER 0–3) work in Canada in the last 3 years.
- Federal Skilled Trades: not eligibleNeeds 2 years of work in an eligible trade group in the last 5 years, plus a job offer or a Canadian certificate of qualification.
High-wage CRS points
NOC 12010 is not one of IRCC's 186 high-wage occupations, so Canadian work or a job offer in it earns no high-wage points. Your usual Canadian work-length points still count.
See all 186 high-wage occupationsCategory-based draws
NOC 12010 is not on any of IRCC's 2026 occupation categories. You can still be invited through general, program-specific or French-language draws.
IRCC category listsDuties
Main duties
This group performs some or all of the following duties:
- Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Train workers in job duties, safety procedures and company policies
- Requisition supplies and materials
- Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
For Express Entry, your experience must match the lead statement and most of these duties, not only the job title.
Job titles
Example job titles
- clerical supervisor
- data entry supervisor
- filing clerks supervisor
- hospital admitting clerks supervisor
- personnel clerks supervisor
- records office supervisor
- registry supervisor
- switchboard operators supervisor
All 40 job titles in NOC 12010
- administrative clerks supervisor
- attendance records supervisor
- clerical supervisor
- contract clerks supervisor
- data control supervisor
- data entry clerks supervisor
- data entry supervisor
- desktop publishing operators supervisor
- desktop publishing supervisor
- desktop publishing system supervisor
- electronic data-processing (EDP) unit - supervisor
- filing clerks supervisor
- filing service supervisor
- general office clerks supervisor
- hospital admitting clerks supervisor
- nursing registry supervisor
- office clerks supervisor
- office machine operators supervisor
- office services supervisor
- office supervisor
- operations supervisor
- personnel clerks supervisor
- photocopy unit supervisor
- price information clerks supervisor
- receptionists and hostesses supervisor
- receptionists supervisor
- records clerks supervisor
- records management services supervisor
- records management supervisor
- records office supervisor
- registration unit supervisor
- registry supervisor
- switchboard operators supervisor
- telephone operators supervisor
- telephone service supervisor
- telephone system night supervisor
- telephone system supervisor
- unit clerks supervisor
- word processing service coordinator
- word processing unit supervisor
Also includes: operations supervisor.
Requirements
Employment requirements
- Completion of secondary school is required.
- Completion of college courses related to area supervised is usually required.
- Experience in the occupation supervised is usually required.
Wages
Wages for NOC 12010 in Canada
Low, median and high wages per hour in Canadian dollars, from ESDC Job Bank's 2025 wage data.
| Region | Low | Median | High | Source |
|---|---|---|---|---|
| Canada | $22.00 | $32.00 | $46.00 | Labour Force Survey, 2023-2024 |
| Newfoundland and Labrador | $25.00 | $35.43 | $47.50 | Labour Force Survey, 2023-2024 |
| Prince Edward Island | $20.00 | $35.50 | $43.79 | Labour Force Survey, 2023-2024 |
| Nova Scotia | $22.00 | $33.00 | $43.83 | Labour Force Survey, 2023-2024 |
| New Brunswick | $22.00 | $30.00 | $42.26 | Labour Force Survey, 2023-2024 |
| Quebec | $25.00 | $36.06 | $46.78 | Labour Force Survey, 2023-2024 |
| Ontario | $21.00 | $31.00 | $48.08 | Labour Force Survey, 2023-2024 |
| Manitoba | $23.00 | $31.00 | $40.38 | Labour Force Survey, 2023-2024 |
| Saskatchewan | $18.00 | $27.00 | $42.00 | Labour Force Survey, 2023-2024 |
| Alberta | $24.00 | $30.00 | $44.30 | Labour Force Survey, 2023-2024 |
| British Columbia | $22.69 | $33.00 | $40.87 | Labour Force Survey, 2023-2024 |
Provinces with too little data are not shown. Wages vary by city and employer; see Job Bank for regional figures.
Job outlook
Job outlook by province, 2025–2027
Job Bank rates the 3-year outlook as good or very good in Newfoundland and Labrador, New Brunswick, Saskatchewan.
GoodNewfoundland and Labrador
The employment outlook will be Good for supervisors, general office and administrative support workers (NOC 12010) in Newfoundland and Labrador for the 2025-2027 period.
The following factors contributed to this outlook:
Employment is expected to remain relatively stable.
Several positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about supervisors, general office and administrative support workers in Newfoundland and Labrador:
Approximately 250 people worked in this occupation in May 2021.
Supervisors, general office and administrative support workers mainly work in the following sectors:
Management and administrative services (NAICS 55, 56): 13%
Construction (NAICS 23): 12%
Provincial and territorial public administration (NAICS 912): 10%
Hospitals (NAICS 622): 9%
Oil and gas extraction (NAICS 211): 7%
66% of supervisors, general office and administrative support workers work all year, while 34% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 40 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 51% compared to 51% for all occupations
Women: 49% compared to 49% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: 10% compared to 11% for all occupations
high school diploma or equivalent: 10% compared to 27% for all occupations
apprenticeship or trades certificate or diploma: 8% compared to 17% for all occupations
college certificate or diploma or university certificate below bachelor's: 52% compared to 23% for all occupations
bachelor's degree: 10% compared to 14% for all occupations
university certificate, degree or diploma above bachelor level: 8% compared to 7% for all occupations
GoodNew Brunswick
The employment outlook will be Good for supervisors, general office and administrative support workers (NOC 12010) in New Brunswick for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a few new positions.
Several positions will become available due to retirements.
There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about supervisors, general office and administrative support workers in New Brunswick:
Approximately 600 people work in this occupation.
Supervisors, general office and administrative support workers mainly work in the following sectors:
Federal government public administration (NAICS 911): 21%
Hospitals (NAICS 622): 14%
Provincial and territorial public administration (NAICS 912): 7%
Ambulatory health care services (NAICS 621): 6%
Paper manufacturing (NAICS 322): 6%
The distribution of full-time and part-time workers in this occupation is:
Full-time workers: 91% compared to 84% for all occupations
Part-time workers: 9% compared to 16% for all occupations
76% of supervisors, general office and administrative support workers work all year, while 24% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 42 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 44% compared to 52% for all occupations
Women: 56% compared to 48% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 11% for all occupations
high school diploma or equivalent: 30% compared to 30% for all occupations
apprenticeship or trades certificate or diploma: 6% compared to 12% for all occupations
college certificate or diploma or university certificate below bachelor's: 31% compared to 23% for all occupations
bachelor's degree: 21% compared to 16% for all occupations
university certificate, degree or diploma above bachelor level: 9% compared to 7% for all occupations
GoodSaskatchewan
The employment outlook will be Good for supervisors, general office and administrative support workers (NOC 12010) in Saskatchewan for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a moderate number of new positions.
Several positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about supervisors, general office and administrative support workers in Saskatchewan:
Approximately 750 people work in this occupation.
Supervisors, general office and administrative support workers mainly work in the following sectors:
Provincial and territorial public administration (NAICS 912): 17%
Hospitals (NAICS 622): 17%
Wholesale trade (NAICS 41): 7%
Ambulatory health care services (NAICS 621): 6%
Nursing and residential care facilities (NAICS 623): 6%
86% of supervisors, general office and administrative support workers work all year, while 14% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 48 weeks compared to 43 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 31% compared to 53% for all occupations
Women: 69% compared to 47% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 11% for all occupations
high school diploma or equivalent: 34% compared to 33% for all occupations
apprenticeship or trades certificate or diploma: 14% compared to 15% for all occupations
college certificate or diploma or university certificate below bachelor's: 32% compared to 17% for all occupations
bachelor's degree: 11% compared to 18% for all occupations
university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations
ModeratePrince Edward Island
The employment outlook will be Moderate for supervisors, general office and administrative support workers (NOC 12010) in Prince Edward Island for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a moderate number of new positions.
A moderate number of positions will become available due to retirements.
There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about supervisors, general office and administrative support workers in Prince Edward Island:
Approximately 50 people worked in this occupation in May 2021.
Supervisors, general office and administrative support workers mainly work in the following sectors:
Arts, entertainment and recreation (NAICS 71): 40%
Federal government public administration (NAICS 911): 38%
Provincial and territorial public administration (NAICS 912): 22%
86% of supervisors, general office and administrative support workers work all year, while 14% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 48 weeks compared to 41 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 21% compared to 51% for all occupations
Women: 79% compared to 49% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: n/a
high school diploma or equivalent: 23% compared to 28% for all occupations
apprenticeship or trades certificate or diploma: n/a
college certificate or diploma or university certificate below bachelor's: 62% compared to 25% for all occupations
bachelor's degree: 15% compared to 17% for all occupations
university certificate, degree or diploma above bachelor level: n/a
ModerateNova Scotia
The employment outlook will be Moderate for supervisors, general office and administrative support workers (NOC 12010) in Nova Scotia for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a few new positions.
Several positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about supervisors, general office and administrative support workers in Nova Scotia:
Approximately 700 people work in this occupation.
Supervisors, general office and administrative support workers mainly work in the following sectors:
Federal government public administration (NAICS 911): 14%
Real Estate and rental and leasing (NAICS 53): 9%
Other professional, scientific and technical services (NAICS 5414, 5416-5419): 8%
Other management and administrative services (NAICS 55, 56 except 5614 and 5617): 8%
Provincial and territorial public administration (NAICS 912): 8%
71% of supervisors, general office and administrative support workers work all year, while 28% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 46% compared to 51% for all occupations
Women: 54% compared to 49% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 10% for all occupations
high school diploma or equivalent: 22% compared to 27% for all occupations
apprenticeship or trades certificate or diploma: 12% compared to 12% for all occupations
college certificate or diploma or university certificate below bachelor's: 30% compared to 22% for all occupations
bachelor's degree: 25% compared to 20% for all occupations
university certificate, degree or diploma above bachelor level: 8% compared to 10% for all occupations
ModerateQuebec
The employment outlook will be Moderate for supervisors, general office and administrative support workers (NOC 12010) in Quebec for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a few new positions.
Several positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about supervisors, general office and administrative support workers in Quebec:
Approximately 4,100 people work in this occupation.
Supervisors, general office and administrative support workers mainly work in the following sectors:
Federal government public administration (NAICS 911): 9%
Finance, insurance, real estate and leasing (NAICS 52, 53): 7%
Provincial and territorial public administration (NAICS 912): 6%
Hospitals (NAICS 622): 6%
The distribution of full-time and part-time workers in this occupation is:
Full-time workers: 94% compared to 82% for all occupations
Part-time workers: 6% compared to 18% for all occupations
79% of supervisors, general office and administrative support workers work all year, while 21% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 43 weeks for all occupations.
Less than 5% of supervisors, general office and administrative support workers are self-employed compared to an average of 12% for all occupations.
The gender distribution of people in this occupation is:
Men: 51% compared to 52% for all occupations
Women: 49% compared to 48% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: 5% compared to 12% for all occupations
high school diploma or equivalent: 18% compared to 19% for all occupations
apprenticeship or trades certificate or diploma: 12% compared to 19% for all occupations
college certificate or diploma or university certificate below bachelor's: 31% compared to 22% for all occupations
bachelor's degree: 22% compared to 17% for all occupations
university certificate, degree or diploma above bachelor level: 11% compared to 11% for all occupations
ModerateOntario
The employment outlook will be Moderate for supervisors, general office and administrative support workers (NOC 12010) in Ontario for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a few new positions.
Several positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about supervisors, general office and administrative support workers in Ontario:
Approximately 9,700 people work in this occupation.
Supervisors, general office and administrative support workers mainly work in the following sectors:
Other transportation and warehousing (NAICS 482-483, 486, 487, 493): 9%
Federal government public administration (NAICS 911): 6%
Ambulatory health care services (NAICS 621): 5%
Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 5%
The distribution of full-time and part-time workers in this occupation is:
Full-time workers: 91% compared to 81% for all occupations
Part-time workers: 9% compared to 19% for all occupations
76% of supervisors, general office and administrative support workers work all year, while 24% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
Less than 5% of supervisors, general office and administrative support workers are self-employed compared to an average of 15% for all occupations.
The gender distribution of people in this occupation is:
Men: 42% compared to 52% for all occupations
Women: 57% compared to 48% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 9% for all occupations
high school diploma or equivalent: 26% compared to 25% for all occupations
apprenticeship or trades certificate or diploma: 6% compared to 8% for all occupations
college certificate or diploma or university certificate below bachelor's: 30% compared to 22% for all occupations
bachelor's degree: 27% compared to 24% for all occupations
university certificate, degree or diploma above bachelor level: 8% compared to 13% for all occupations
ModerateManitoba
The employment outlook will be Moderate for supervisors, general office and administrative support workers (NOC 12010) in Manitoba for the 2025-2027 period.
The following factors contributed to this outlook:
Employment decline will lead to the loss of some positions.
Several positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about supervisors, general office and administrative support workers in Manitoba:
Approximately 750 people work in this occupation.
Supervisors, general office and administrative support workers mainly work in the following sectors:
Federal government public administration (NAICS 911): 8%
Hospitals (NAICS 622): 8%
Insurance Carriers and related activities (NAICS 524, 526): 7%
Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 6%
Ambulatory health care services (NAICS 621): 6%
83% of supervisors, general office and administrative support workers work all year, while 17% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 48 weeks compared to 43 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 30% compared to 53% for all occupations
Women: 70% compared to 47% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: 6% compared to 12% for all occupations
high school diploma or equivalent: 30% compared to 31% for all occupations
apprenticeship or trades certificate or diploma: 16% compared to 12% for all occupations
college certificate or diploma or university certificate below bachelor's: 26% compared to 17% for all occupations
bachelor's degree: 20% compared to 20% for all occupations
university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations
ModerateAlberta
The employment outlook will be Moderate for supervisors, general office and administrative support workers (NOC 12010) in Alberta for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a few new positions.
Several positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about supervisors, general office and administrative support workers in Alberta:
Approximately 3,400 people work in this occupation.
Supervisors, general office and administrative support workers mainly work in the following sectors:
Hospitals (NAICS 622): 20%
Ambulatory health care services (NAICS 621): 8%
Provincial and territorial public administration (NAICS 912): 8%
Wholesale trade (NAICS 41): 6%
The distribution of full-time and part-time workers in this occupation is:
Full-time workers: 89% compared to 80% for all occupations
Part-time workers: 11% compared to 20% for all occupations
75% of supervisors, general office and administrative support workers work all year, while 25% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.
Less than 5% of supervisors, general office and administrative support workers are self-employed compared to an average of 15% for all occupations.
The gender distribution of people in this occupation is:
Men: 35% compared to 53% for all occupations
Women: 65% compared to 47% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 10% for all occupations
high school diploma or equivalent: 28% compared to 28% for all occupations
apprenticeship or trades certificate or diploma: 13% compared to 13% for all occupations
college certificate or diploma or university certificate below bachelor's: 28% compared to 19% for all occupations
bachelor's degree: 20% compared to 21% for all occupations
university certificate, degree or diploma above bachelor level: less than 5% compared to 9% for all occupations
ModerateBritish Columbia
The employment outlook will be Moderate for supervisors, general office and administrative support workers (NOC 12010) in British Columbia for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a moderate number of new positions.
Several positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about supervisors, general office and administrative support workers in British Columbia:
Approximately 4,000 people work in this occupation.
Supervisors, general office and administrative support workers mainly work in the following sectors:
Hospitals (NAICS 622): 13%
Wholesale trade (NAICS 41): 7%
Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 6%
Provincial and territorial public administration (NAICS 912): 6%
Ambulatory health care services (NAICS 621): 6%
The distribution of full-time and part-time workers in this occupation is:
Full-time workers: 93% compared to 78% for all occupations
Part-time workers: 7% compared to 22% for all occupations
78% of supervisors, general office and administrative support workers work all year, while 22% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.
Less than 5% of supervisors, general office and administrative support workers are self-employed compared to an average of 17% for all occupations.
The gender distribution of people in this occupation is:
Men: 42% compared to 52% for all occupations
Women: 57% compared to 48% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 8% for all occupations
high school diploma or equivalent: 31% compared to 28% for all occupations
apprenticeship or trades certificate or diploma: 12% compared to 13% for all occupations
college certificate or diploma or university certificate below bachelor's: 22% compared to 17% for all occupations
bachelor's degree: 24% compared to 22% for all occupations
university certificate, degree or diploma above bachelor level: 7% compared to 12% for all occupations
UndeterminedNorthwest Territories
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
UndeterminedNunavut
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
Source: ESDC Job Bank, 3-year employment outlooks 2025–2027 (released December 2025).
Provinces
Provincial Nominee Programs
A provincial nomination adds 600 CRS points. Most provinces run occupation-targeted draws or in-demand lists, and some accept TEER 4 and 5 occupations that Express Entry does not.
Provincial lists change often, sometimes between draws. We check whether NOC 12010 is being targeted by any province as part of a consultation.
Similar occupations
Related NOC codes
Classified elsewhere
If your duties fit one of these better, use that code instead.
- 13100 Administrative officers
- 12011 Supervisors, finance and insurance office workers
- 12012 Supervisors, library, correspondence and related information workers
- 72025 Supervisors, mail and message distribution occupations
- 12013 Supervisors, supply chain, tracking and scheduling coordination occupations
Same occupation group
Administrative and financial supervisors
Questions
NOC 12010: common questions
What is the NOC code for supervisors, general office and administrative support workers?
What TEER category is NOC 12010?
Is NOC 12010 eligible for Express Entry?
Is NOC 12010 a high-wage occupation for Express Entry?
Is NOC 12010 eligible for category-based Express Entry draws?
What is the median wage for NOC 12010 in Canada?
Classification
Where it sits in NOC 2021
- 1Business, finance and administration occupationsBroad Category
- 12Administrative and financial supervisors and specialized administrative occupationsMajor Group
- 120Administrative and financial supervisorsSub-major Group
- 1201Administrative and financial supervisorsMinor Group
- 12010Supervisors, general office and administrative support workers
Enquiry
Is NOC 12010 your occupation? Ask us about your options.
Tell us your duties, experience and language scores. We will confirm your NOC code and the Canadian routes that fit.
Sources: Statistics Canada, NOC 2021 Version 1.0, Job Bank wages (2025), Job Bank outlooks 2025–2027 and IRCC. Contains information licensed under the Open Government Licence – Canada. Checked 21 October 2026.
NOC 2026 is due from Statistics Canada in December 2026. IRCC still uses NOC 2021 codes, and this page will show any change once IRCC switches.
This page is general information, not immigration advice. It is not affiliated with or endorsed by the Government of Canada, IRCC or ESDC.
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