NOC 14101: Receptionists

The employment outlook will be Good for receptionists (NOC 14101) in Saskatchewan for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to several new positions.

A moderate number of positions will become available due to retirements.

High labour demand in health care should sustain and generate new job opportunities for this occupation, since six in ten receptionists in Saskatchewan work in health care.

The widespread adoption of web-based information systems has likely broadened the range of duties for this occupation.

Greater use of technology and automation to perform administrative tasks may temper opportunities in this occupation.

Here are some key facts about receptionists in Saskatchewan:

Approximately 5,250 people work in this occupation.

Receptionists mainly work in the following sectors:

Ambulatory health care services (NAICS 621): 28%

Hospitals (NAICS 622): 16%

Other retail stores (NAICS 44-45, except 445): 8%

Personal and laundry services (NAICS 812): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 71% compared to 81% for all occupations

Part-time workers: 28% compared to 19% for all occupations

56% of receptionists work all year, while 43% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.

Less than 5% of receptionists are self-employed compared to an average of 16% for all occupations.

The gender distribution of people in this occupation is:

Men: 6% compared to 53% for all occupations

Women: 94% compared to 47% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 7% compared to 11% for all occupations

high school diploma or equivalent: 45% compared to 33% for all occupations

apprenticeship or trades certificate or diploma: 17% compared to 15% for all occupations

college certificate or diploma or university certificate below bachelor's: 20% compared to 17% for all occupations

bachelor's degree: 9% compared to 18% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

The employment outlook will be Moderate for receptionists (NOC 14101) in Newfoundland and Labrador for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of a few positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

Advancements in technology, including automated telephone answering services, have altered the core functions of this occupation. Other office duties, including data entry, accounting, and general office work, have been consolidated into some receptionist positions. Individuals with good communication skills, as well as strong multi-tasking, data entry and computer skills, will have better opportunities.

Here are some key facts about receptionists in Newfoundland and Labrador:

Approximately 1,600 people work in this occupation.

Receptionists mainly work in the following sectors:

Hospitals (NAICS 622): 28%

Ambulatory health care services (NAICS 621): 24%

Other retail stores (NAICS 44-45, except 445): 11%

Personal and laundry services (NAICS 812): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 78% compared to 83% for all occupations

Part-time workers: 22% compared to 17% for all occupations

51% of receptionists work all year, while 49% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 39 weeks compared to 40 weeks for all occupations.

Less than 5% of receptionists are self-employed compared to an average of 8% for all occupations.

The gender distribution of people in this occupation is:

Men: 7% compared to 51% for all occupations

Women: 93% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: less than 5% compared to 11% for all occupations

high school diploma or equivalent: 34% compared to 27% for all occupations

apprenticeship or trades certificate or diploma: 16% compared to 17% for all occupations

college certificate or diploma or university certificate below bachelor's: 39% compared to 23% for all occupations

bachelor's degree: less than 5% compared to 14% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

The employment outlook will be Moderate for receptionists (NOC 14101) in Prince Edward Island for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a moderate number of new positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

High employee turnover in this occupation could lead to additional employment opportunities.

Receptionists continue to be employed across healthcare, education, government, and business sectors, where they manage front-line communications, scheduling, and administrative support. While automated phone systems and virtual reception services have changed the nature of the role, demand remains steady due to high turnover and the essential need for human interaction in many workplaces. Receptionist duties now often include data entry, basic accounting, and digital coordination, making computer literacy and multitasking skills increasingly important. For individuals, strong communication, professionalism, and familiarity with office software (like Microsoft Office or scheduling platforms) should improve job prospects. Remote and hybrid opportunities continue to grow, especially in customer service and virtual office settings.

Here are some key facts about receptionists in Prince Edward Island:

Approximately 550 people work in this occupation.

Receptionists mainly work in the following sectors:

Hospitals (NAICS 622): 21%

Ambulatory health care services (NAICS 621): 19%

Arts, entertainment and recreation (NAICS 71): 12%

Other retail stores (NAICS 44-45, except 445): 9%

Other services (except public administration) (NAICS 81): 7%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 77% compared to 84% for all occupations

Part-time workers: 23% compared to 16% for all occupations

53% of receptionists work all year, while 47% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 38 weeks compared to 41 weeks for all occupations.

The gender distribution of people in this occupation is:

Men: 7% compared to 51% for all occupations

Women: 93% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 5% compared to 11% for all occupations

high school diploma or equivalent: 39% compared to 28% for all occupations

apprenticeship or trades certificate or diploma: 10% compared to 11% for all occupations

college certificate or diploma or university certificate below bachelor's: 31% compared to 25% for all occupations

bachelor's degree: 11% compared to 17% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations

The employment outlook will be Moderate for receptionists (NOC 14101) in Nova Scotia for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of some positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

High employee turnover in this occupation could lead to additional employment opportunities.

Jobseekers may find that the market for receptionists in their area is fairly balanced, with job openings arising frequently but multiple applicants vying for them. Having previous experience is an asset.

There has been a growing number of virtual reception services, which may provide jobseekers with more opportunities or the option to work from home.

The skill level and responsibilities associated with this role can differ from one employer to another. Openings that are strictly a reception role are becoming less common, while an increasing number include additional responsibilities such as office administration work, sales, payroll, or social media.

Here are some key facts about receptionists in Nova Scotia:

Approximately 3,900 people work in this occupation.

Receptionists mainly work in the following sectors:

Hospitals (NAICS 622): 25%

Ambulatory health care services (NAICS 621): 24%

Other retail stores (NAICS 44-45, except 445): 9%

Personal and laundry services (NAICS 812): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 72% compared to 82% for all occupations

Part-time workers: 28% compared to 18% for all occupations

49% of receptionists work all year, while 51% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 38 weeks compared to 42 weeks for all occupations.

Less than 5% of receptionists are self-employed compared to an average of 11% for all occupations.

The gender distribution of people in this occupation is:

Men: 8% compared to 51% for all occupations

Women: 92% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 6% compared to 10% for all occupations

high school diploma or equivalent: 36% compared to 27% for all occupations

apprenticeship or trades certificate or diploma: 12% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 28% compared to 22% for all occupations

bachelor's degree: 15% compared to 20% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 10% for all occupations

The employment outlook will be Moderate for receptionists (NOC 14101) in New Brunswick for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to several new positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

High employee turnover in this occupation could lead to additional employment opportunities.

Advancements in technology have altered the core functions of this occupation towards more advanced computer skills. Other office duties, including data entry, accounting and general office work, have been consolidated into some receptionist positions.

There will be employment opportunities from turnover due to the large size of this workforce, the low entry requirements of the occupation and the young age profile of workers.

Individuals with good communication and organisational skills, as well as strong multi-tasking, data entry and computer skills, will have better opportunities.

Candidates may be required to be bilingual for certain positions.

Here are some key facts about receptionists in New Brunswick:

Approximately 2,400 people work in this occupation.

Receptionists mainly work in the following sectors:

Hospitals (NAICS 622): 20%

Ambulatory health care services (NAICS 621): 16%

Other retail stores (NAICS 44-45, except 445): 9%

Business support services (NAICS 5614): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 80% compared to 84% for all occupations

Part-time workers: 20% compared to 16% for all occupations

50% of receptionists work all year, while 50% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 39 weeks compared to 42 weeks for all occupations.

Less than 5% of receptionists are self-employed compared to an average of 10% for all occupations.

The gender distribution of people in this occupation is:

Men: 11% compared to 52% for all occupations

Women: 89% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 6% compared to 11% for all occupations

high school diploma or equivalent: 44% compared to 30% for all occupations

apprenticeship or trades certificate or diploma: 10% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 28% compared to 23% for all occupations

bachelor's degree: 10% compared to 16% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

The employment outlook will be Moderate for receptionists (NOC 14101) in Ontario for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of some positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about receptionists in Ontario:

Approximately 57,500 people work in this occupation.

Receptionists mainly work in the following sectors:

Ambulatory health care services (NAICS 621): 36%

Hospitals (NAICS 622): 11%

Other retail stores (NAICS 44-45, except 445): 7%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 65% compared to 81% for all occupations

Part-time workers: 35% compared to 19% for all occupations

45% of receptionists work all year, while 55% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 37 weeks compared to 43 weeks for all occupations.

Less than 5% of receptionists are self-employed compared to an average of 15% for all occupations.

The gender distribution of people in this occupation is:

Men: 8% compared to 52% for all occupations

Women: 92% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 7% compared to 9% for all occupations

high school diploma or equivalent: 37% compared to 25% for all occupations

apprenticeship or trades certificate or diploma: 8% compared to 8% for all occupations

college certificate or diploma or university certificate below bachelor's: 28% compared to 22% for all occupations

bachelor's degree: 15% compared to 24% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 13% for all occupations

The employment outlook will be Moderate for receptionists (NOC 14101) in Alberta for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a moderate number of new positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

High employee turnover in this occupation could lead to additional employment opportunities.

Advancements in technology have altered the core functions of this occupation towards more advanced computer skills. Other office duties, including data entry and general office work, have been consolidated into some receptionist positions.

Here are some key facts about receptionists in Alberta:

Approximately 20,400 people work in this occupation.

Receptionists mainly work in the following sectors:

Ambulatory health care services (NAICS 621): 35%

Hospitals (NAICS 622): 8%

Other retail stores (NAICS 44-45, except 445): 7%

Personal and laundry services (NAICS 812): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 67% compared to 80% for all occupations

Part-time workers: 33% compared to 20% for all occupations

44% of receptionists work all year, while 56% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 37 weeks compared to 42 weeks for all occupations.

Less than 5% of receptionists are self-employed compared to an average of 15% for all occupations.

The gender distribution of people in this occupation is:

Men: less than 5% compared to 53% for all occupations

Women: more than 95% compared to 47% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 8% compared to 10% for all occupations

high school diploma or equivalent: 41% compared to 28% for all occupations

apprenticeship or trades certificate or diploma: 15% compared to 13% for all occupations

college certificate or diploma or university certificate below bachelor's: 22% compared to 19% for all occupations

bachelor's degree: 12% compared to 21% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 9% for all occupations

The employment outlook will be Moderate for receptionists (NOC 14101) in British Columbia for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a moderate number of new positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

Key trends for this occupation include the use of advanced software and automation which may result in more complex tasks and fewer positions in the future.

Here are some key facts about receptionists in British Columbia:

Approximately 28,450 people work in this occupation.

Receptionists mainly work in the following sectors:

Ambulatory health care services (NAICS 621): 36%

Hospitals (NAICS 622): 16%

Other retail stores (NAICS 44-45, except 445): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 65% compared to 78% for all occupations

Part-time workers: 35% compared to 22% for all occupations

47% of receptionists work all year, while 53% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 39 weeks compared to 42 weeks for all occupations.

Less than 5% of receptionists are self-employed compared to an average of 17% for all occupations.

The gender distribution of people in this occupation is:

Men: 7% compared to 52% for all occupations

Women: 93% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 6% compared to 8% for all occupations

high school diploma or equivalent: 41% compared to 28% for all occupations

apprenticeship or trades certificate or diploma: 15% compared to 13% for all occupations

college certificate or diploma or university certificate below bachelor's: 19% compared to 17% for all occupations

bachelor's degree: 15% compared to 22% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 12% for all occupations

The employment outlook will be Moderate for receptionists (NOC 14101) in Northwest Territories for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a few new positions.

Several positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

Receptionists are employed across the Northwest Territories' industries.

Key employers include public administration, healthcare, and educational institutions.

With the territory's major diamond mines nearing closure within the decade and the Northwest Territories' Budget 2025's focus on achieving fiscal sustainability, little growth is expected in this occupation over the forecast period.

Advancements in technology, including automated telephone answering services, may limit employment for this occupation, particularly for telephone operators included in this group.

From 2021-2040, 163 job openings are forecast for receptionists in the Northwest Territories (

Government of Northwest Territories, 2023

).

Here are some key facts about receptionists in Northwest Territories:

Approximately 200 people worked in this occupation in May 2021.

Receptionists mainly work in the following sectors:

Health care and social services (NAICS 62): 37%

Public Administration and Defence (NAICS 91): 35%

Other Commercial Services (NAICS 54-56, 81): 8%

Educational services (NAICS 61): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 76% compared to 88% for all occupations

Part-time workers: 24% compared to 12% for all occupations

55% of receptionists work all year, while 45% work only part of the year, compared to 71% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 38 weeks compared to 44 weeks for all occupations.

Less than 5% of receptionists are self-employed compared to an average of 7% for all occupations.

The gender distribution of people in this occupation is:

Men: 10% compared to 52% for all occupations

Women: 90% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 22% compared to 17% for all occupations

high school diploma or equivalent: 42% compared to 26% for all occupations

apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 18% compared to 18% for all occupations

bachelor's degree: 5% compared to 17% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 9% for all occupations

The employment outlook will be Moderate for receptionists (NOC 14101) in Nunavut for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to several new positions.

Not many positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

Receptionists are employed across Nunavut's industries.

Key employers include public administration, healthcare, and educational institutions.

Advancements in technology, including automated telephone answering services, may limit employment for this occupation, particularly for telephone operators included in this group.

Here are some key facts about receptionists in Nunavut:

Approximately 150 people worked in this occupation in May 2021.

Receptionists mainly work in the following sectors:

Health care and social services (NAICS 62): 37%

Public Administration and Defence (NAICS 91): 35%

Other Commercial Services (NAICS 54-56, 81): 8%

Educational services (NAICS 61): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 86% compared to 87% for all occupations

Part-time workers: 14% compared to 13% for all occupations

69% of receptionists work all year, while 31% work only part of the year, compared to 72% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 44 weeks for all occupations.

The gender distribution of people in this occupation is:

Men: less than 5% compared to 51% for all occupations

Women: more than 95% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 39% compared to 37% for all occupations

high school diploma or equivalent: 36% compared to 22% for all occupations

apprenticeship or trades certificate or diploma: 8% compared to 11% for all occupations

college certificate or diploma or university certificate below bachelor's: 11% compared to 15% for all occupations

bachelor's degree: n/a

university certificate, degree or diploma above bachelor level: n/a

The employment outlook will be Limited for receptionists (NOC 14101) in Manitoba for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of some positions.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

Demand for this occupation is driven by ambulatory health care services and hospital budgets.

Key trends for this occupation include the use of advanced software and automation, which may result in more complex tasks and fewer positions in the future.

Here are some key facts about receptionists in Manitoba:

Approximately 5,200 people work in this occupation.

Receptionists mainly work in the following sectors:

Ambulatory health care services (NAICS 621): 26%

Hospitals (NAICS 622): 17%

Other retail stores (NAICS 44-45, except 445): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 73% compared to 81% for all occupations

Part-time workers: 27% compared to 19% for all occupations

52% of receptionists work all year, while 48% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 40 weeks compared to 43 weeks for all occupations.

Less than 5% of receptionists are self-employed compared to an average of 12% for all occupations.

The gender distribution of people in this occupation is:

Men: 9% compared to 53% for all occupations

Women: 91% compared to 47% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 8% compared to 12% for all occupations

high school diploma or equivalent: 47% compared to 31% for all occupations

apprenticeship or trades certificate or diploma: 15% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 16% compared to 17% for all occupations

bachelor's degree: 12% compared to 20% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations

The employment outlook will be Very limited for receptionists (NOC 14101) in Quebec for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of some positions.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

This occupation can be found in most sectors of the economy.

New technologies continue to fundamentally change the occupation. Some of the tasks traditionally performed by receptionists can now be carried out by tools, such as auto attendant, online appointment booking and chatbots. For this reason, the number of people needed to meet customer demands is decreasing.

Here are some key facts about receptionists in Quebec:

Approximately 21,550 people work in this occupation.

Receptionists mainly work in the following sectors:

Ambulatory health care services (NAICS 621): 14%

Hospitals (NAICS 622): 9%

Other retail stores (NAICS 44-45, except 445): 8%

Finance, insurance, real estate and leasing (NAICS 52, 53): 7%

Personal and laundry services (NAICS 812): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 65% compared to 82% for all occupations

Part-time workers: 35% compared to 18% for all occupations

46% of receptionists work all year, while 54% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 38 weeks compared to 43 weeks for all occupations.

Less than 5% of receptionists are self-employed compared to an average of 12% for all occupations.

The gender distribution of people in this occupation is:

Men: 12% compared to 52% for all occupations

Women: 88% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 11% compared to 12% for all occupations

high school diploma or equivalent: 33% compared to 19% for all occupations

apprenticeship or trades certificate or diploma: 21% compared to 19% for all occupations

college certificate or diploma or university certificate below bachelor's: 25% compared to 22% for all occupations

bachelor's degree: 8% compared to 17% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 11% for all occupations