NOC 64409: Other customer and information services representatives

The employment outlook will be Good for other customer and information services representatives (NOC 64409) in Northwest Territories for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to several new positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

This occupation is employed at private and public establishments including retail, utilities, telecommunications, insurance, and other establishments.

Changes in technology, including the availability of online services, artificial intelligence, and the automation of back-office processes, may slow down job growth and change some job roles.

Here are some key facts about other customer and information services representatives in Northwest Territories:

Approximately 100 people worked in this occupation in May 2021.

Other customer and information services representatives mainly work in the following sectors:

Public Administration and Defence (NAICS 91): 33%

Wholesale and Retail Trade (NAICS 41, 44-45): 30%

Tourism & Culture (NAICS 51, 71-72): 16%

Transportation and warehousing (NAICS 48-49): 7%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 86% compared to 88% for all occupations

Part-time workers: 14% compared to 12% for all occupations

62% of other customer and information services representatives work all year, while 38% work only part of the year, compared to 71% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 44 weeks for all occupations.

The gender distribution of people in this occupation is:

Men: 41% compared to 52% for all occupations

Women: 59% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 8% compared to 17% for all occupations

high school diploma or equivalent: 52% compared to 26% for all occupations

apprenticeship or trades certificate or diploma: 8% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 16% compared to 18% for all occupations

bachelor's degree: 8% compared to 17% for all occupations

university certificate, degree or diploma above bachelor level: 8% compared to 9% for all occupations

The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Newfoundland and Labrador for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of a few positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

Technological advancements such as automated telephone systems and self-serve applications over the Internet will limit employment growth in the long term and alter the job functions of this occupation. Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.

Here are some key facts about other customer and information services representatives in Newfoundland and Labrador:

Approximately 2,550 people work in this occupation.

Other customer and information services representatives mainly work in the following sectors:

Federal government public administration (NAICS 911): 22%

Management and administrative services (NAICS 55, 56): 19%

Other retail stores (NAICS 44-45, except 445): 18%

Wholesale trade (NAICS 41): 8%

Insurance Carriers and related activities (NAICS 524, 526): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 87% compared to 83% for all occupations

Part-time workers: 13% compared to 17% for all occupations

61% of other customer and information services representatives work all year, while 39% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 40 weeks for all occupations.

Less than 5% of other customer and information services representatives are self-employed compared to an average of 8% for all occupations.

The gender distribution of people in this occupation is:

Men: 36% compared to 51% for all occupations

Women: 64% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: less than 5% compared to 11% for all occupations

high school diploma or equivalent: 30% compared to 27% for all occupations

apprenticeship or trades certificate or diploma: 10% compared to 17% for all occupations

college certificate or diploma or university certificate below bachelor's: 33% compared to 23% for all occupations

bachelor's degree: 18% compared to 14% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Prince Edward Island for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a moderate number of new positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

Key employers include the administrative and support services industry, particularly firms that provide business support services, the information and cultural industry, mostly by wired telecommunication carriers, as well as the wholesale and retail trade industries.

Technological advancements such as automated telephone systems and self-serve applications over the Internet will limit employment growth in the long term and alter the job functions of this occupation. Due to the entry-level nature of this occupation, prevalence of part-time work, and relatively young and large workforce, most openings should arise from staff turnover.

Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers. Employment in this occupation will be boosted by the importance given to customer service in the service sector.

Here are some key facts about other customer and information services representatives in Prince Edward Island:

Approximately 750 people work in this occupation.

Other customer and information services representatives mainly work in the following sectors:

Management and administrative services (NAICS 55, 56): 33%

Other retail stores (NAICS 44-45, except 445): 12%

Computer systems design services (NAICS 5415): 8%

Federal government public administration (NAICS 911): 7%

Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 82% compared to 84% for all occupations

Part-time workers: 18% compared to 16% for all occupations

57% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 41 weeks for all occupations.

Less than 5% of other customer and information services representatives are self-employed compared to an average of 13% for all occupations.

The gender distribution of people in this occupation is:

Men: 40% compared to 51% for all occupations

Women: 60% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: less than 5% compared to 11% for all occupations

high school diploma or equivalent: 33% compared to 28% for all occupations

apprenticeship or trades certificate or diploma: less than 5% compared to 11% for all occupations

college certificate or diploma or university certificate below bachelor's: 44% compared to 25% for all occupations

bachelor's degree: 15% compared to 17% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations

The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Nova Scotia for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a moderate number of new positions.

A moderate number of positions will become available due to retirements.

There are a moderate number of unemployed workers with recent experience in this occupation.

High employee turnover in this occupation could lead to additional employment opportunities.

Prospects for employment in this occupation are good, as some large national and international organizations have been hiring remote workers in Nova Scotia as part of broader recruitment strategies. The increased competition for talent in this occupation has resulted in strong wage growth. Due to the remote nature of many of these positions, a reliable internet connection may be required. Candidates may find that being bilingual or having a post-secondary education is an asset or even requirement for certain positions.

Here are some key facts about other customer and information services representatives in Nova Scotia:

Approximately 6,400 people work in this occupation.

Other customer and information services representatives mainly work in the following sectors:

Business support services (NAICS 5614): 22%

Other retail stores (NAICS 44-45, except 445): 20%

Insurance Carriers and related activities (NAICS 524, 526): 9%

Wholesale trade (NAICS 41): 6%

Information and cultural industries (NAICS 51): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 85% compared to 82% for all occupations

Part-time workers: 15% compared to 18% for all occupations

61% of other customer and information services representatives work all year, while 39% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 42 weeks for all occupations.

Less than 5% of other customer and information services representatives are self-employed compared to an average of 11% for all occupations.

The gender distribution of people in this occupation is:

Men: 36% compared to 51% for all occupations

Women: 64% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 6% compared to 10% for all occupations

high school diploma or equivalent: 38% compared to 27% for all occupations

apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 24% compared to 22% for all occupations

bachelor's degree: 18% compared to 20% for all occupations

university certificate, degree or diploma above bachelor level: 6% compared to 10% for all occupations

The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Saskatchewan for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a moderate number of new positions.

A moderate number of positions will become available due to retirements.

Rising public expectations of rapid and efficient service, and an aging workforce will both support employment opportunities for this occupation.

Applicants with strong communication, customer service experience, conflict resolution skills, and who possess knowledge of a second language, will have better prospects.

Technological advancements such as automated telephone systems and self-serve applications over the internet will limit employment growth in the long term and alter the job functions of this occupation.

Here are some key facts about other customer and information services representatives in Saskatchewan:

Approximately 3,800 people work in this occupation.

Other customer and information services representatives mainly work in the following sectors:

Other retail stores (NAICS 44-45, except 445): 20%

Wholesale trade (NAICS 41): 14%

Insurance Carriers and related activities (NAICS 524, 526): 8%

Information and cultural industries (NAICS 51): 6%

Management and administrative services (NAICS 55, 56): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 83% compared to 81% for all occupations

Part-time workers: 17% compared to 19% for all occupations

63% of other customer and information services representatives work all year, while 37% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 43 weeks for all occupations.

Less than 5% of other customer and information services representatives are self-employed compared to an average of 16% for all occupations.

The gender distribution of people in this occupation is:

Men: 36% compared to 53% for all occupations

Women: 64% compared to 47% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 6% compared to 11% for all occupations

high school diploma or equivalent: 43% compared to 33% for all occupations

apprenticeship or trades certificate or diploma: 12% compared to 15% for all occupations

college certificate or diploma or university certificate below bachelor's: 16% compared to 17% for all occupations

bachelor's degree: 18% compared to 18% for all occupations

university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations

The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Alberta for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a few new positions.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta’s economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton.

Here are some key facts about other customer and information services representatives in Alberta:

Approximately 20,000 people work in this occupation.

Other customer and information services representatives mainly work in the following sectors:

Other retail stores (NAICS 44-45, except 445): 18%

Wholesale trade (NAICS 41): 12%

Management and administrative services (NAICS 55, 56): 8%

Information and cultural industries (NAICS 51): 5%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 80% compared to 80% for all occupations

Part-time workers: 20% compared to 20% for all occupations

59% of other customer and information services representatives work all year, while 41% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 42 weeks for all occupations.

Less than 5% of other customer and information services representatives are self-employed compared to an average of 15% for all occupations.

The gender distribution of people in this occupation is:

Men: 34% compared to 53% for all occupations

Women: 66% compared to 47% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 7% compared to 10% for all occupations

high school diploma or equivalent: 40% compared to 28% for all occupations

apprenticeship or trades certificate or diploma: 9% compared to 13% for all occupations

college certificate or diploma or university certificate below bachelor's: 20% compared to 19% for all occupations

bachelor's degree: 19% compared to 21% for all occupations

university certificate, degree or diploma above bachelor level: 6% compared to 9% for all occupations

The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Nunavut for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to several new positions.

Not many positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

This occupation is employed at private and public establishments including retail, utilities, telecommunications, insurance, and other establishments.

Changes in technology, including the availability of online services, artificial intelligence, and the automation of back-office processes, may slow down job growth and change some job roles.

Here are some key facts about other customer and information services representatives in Nunavut:

Approximately 50 people worked in this occupation in May 2021.

Other customer and information services representatives mainly work in the following sectors:

Public Administration and Defence (NAICS 91): 33%

Wholesale and Retail Trade (NAICS 41, 44-45): 30%

Tourism & Culture (NAICS 51, 71-72): 16%

Transportation and warehousing (NAICS 48-49): 7%

80% of other customer and information services representatives work all year, while 20% work only part of the year, compared to 72% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 44 weeks for all occupations.

The gender distribution of people in this occupation is:

Men: 30% compared to 51% for all occupations

Women: 70% compared to 49% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 38% compared to 37% for all occupations

high school diploma or equivalent: 15% compared to 22% for all occupations

apprenticeship or trades certificate or diploma: 15% compared to 11% for all occupations

college certificate or diploma or university certificate below bachelor's: 15% compared to 15% for all occupations

bachelor's degree: 15% compared to 10% for all occupations

university certificate, degree or diploma above bachelor level: n/a

The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in New Brunswick for the 2025-2027 period.

The following factors contributed to this outlook:

Employment growth will lead to a moderate number of new positions.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

Other customer and information services representatives are employed across a variety of industries including in insurance, contact centres, and telecommunications.

Technological advancements such as automated telephone systems, and self-serve applications over the internet will limit employment growth in the long term and alter the job functions of this occupation. Due to the entry-level nature of this occupation, prevalence of part-time work, and relatively young and large workforce, most openings should arise from staff turnover.

Many positions are offered with remote and hybrid work possibilities.

Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.

Here are some key facts about other customer and information services representatives in New Brunswick:

Approximately 6,150 people work in this occupation.

Other customer and information services representatives mainly work in the following sectors:

Business support services (NAICS 5614): 27%

Other retail stores (NAICS 44-45, except 445): 10%

Federal government public administration (NAICS 911): 8%

Postal service, couriers and messengers (NAICS 491, 492): 7%

Information and cultural industries (NAICS 51): 7%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 90% compared to 84% for all occupations

Part-time workers: 10% compared to 16% for all occupations

64% of other customer and information services representatives work all year, while 36% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 42 weeks for all occupations.

Less than 5% of other customer and information services representatives are self-employed compared to an average of 10% for all occupations.

The gender distribution of people in this occupation is:

Men: 39% compared to 52% for all occupations

Women: 61% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: less than 5% compared to 11% for all occupations

high school diploma or equivalent: 41% compared to 30% for all occupations

apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 28% compared to 23% for all occupations

bachelor's degree: 13% compared to 16% for all occupations

university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in Quebec for the 2025-2027 period.

The following factors contributed to this outlook:

Employment is expected to remain relatively stable.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.

However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.

Here are some key facts about other customer and information services representatives in Quebec:

Approximately 36,900 people work in this occupation.

Other customer and information services representatives mainly work in the following sectors:

Other retail stores (NAICS 44-45, except 445): 14%

Management and administrative services (NAICS 55, 56): 13%

Finance, insurance, real estate and leasing (NAICS 52, 53): 11%

Information and cultural industries (NAICS 51): 9%

Wholesale trade (NAICS 41): 7%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 79% compared to 82% for all occupations

Part-time workers: 21% compared to 18% for all occupations

57% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.

Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.

The gender distribution of people in this occupation is:

Men: 38% compared to 52% for all occupations

Women: 62% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 7% compared to 12% for all occupations

high school diploma or equivalent: 28% compared to 19% for all occupations

apprenticeship or trades certificate or diploma: 14% compared to 19% for all occupations

college certificate or diploma or university certificate below bachelor's: 27% compared to 22% for all occupations

bachelor's degree: 15% compared to 17% for all occupations

university certificate, degree or diploma above bachelor level: 7% compared to 11% for all occupations

The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in Manitoba for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of some positions.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

Demand for this occupation is driven by businesses prioritizing customer satisfaction to drive growth.

Key trends in this occupation include self-service through artificial intelligence (AI) online chatbots and virtual assistants, AI copilots to assist workers resolve issues, AI predictive analytics to anticipate potential needs and issues, AI data analytics to create individualized service (hyper-personalization), and integrated customer relationship management (CRM) systems.

Jobs are concentrated in the Winnipeg region.

Here are some key facts about other customer and information services representatives in Manitoba:

Approximately 7,650 people work in this occupation.

Other customer and information services representatives mainly work in the following sectors:

Management and administrative services (NAICS 55, 56): 23%

Other retail stores (NAICS 44-45, except 445): 12%

Insurance Carriers and related activities (NAICS 524, 526): 8%

Wholesale trade (NAICS 41): 6%

Information and cultural industries (NAICS 51): 6%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 80% compared to 81% for all occupations

Part-time workers: 20% compared to 19% for all occupations

59% of other customer and information services representatives work all year, while 41% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.

Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.

The gender distribution of people in this occupation is:

Men: 39% compared to 53% for all occupations

Women: 61% compared to 47% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: less than 5% compared to 12% for all occupations

high school diploma or equivalent: 41% compared to 31% for all occupations

apprenticeship or trades certificate or diploma: 11% compared to 12% for all occupations

college certificate or diploma or university certificate below bachelor's: 19% compared to 17% for all occupations

bachelor's degree: 19% compared to 20% for all occupations

university certificate, degree or diploma above bachelor level: 6% compared to 8% for all occupations

The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in British Columbia for the 2025-2027 period.

The following factors contributed to this outlook:

Employment is expected to remain relatively stable.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

Here are some key facts about other customer and information services representatives in British Columbia:

Approximately 19,500 people work in this occupation.

Other customer and information services representatives mainly work in the following sectors:

Other retail stores (NAICS 44-45, except 445): 19%

Management and administrative services (NAICS 55, 56): 9%

Information and cultural industries (NAICS 51): 9%

Wholesale trade (NAICS 41): 8%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 78% compared to 78% for all occupations

Part-time workers: 22% compared to 22% for all occupations

59% of other customer and information services representatives work all year, while 41% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 42 weeks for all occupations.

Less than 5% of other customer and information services representatives are self-employed compared to an average of 17% for all occupations.

The gender distribution of people in this occupation is:

Men: 37% compared to 52% for all occupations

Women: 63% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 6% compared to 8% for all occupations

high school diploma or equivalent: 39% compared to 28% for all occupations

apprenticeship or trades certificate or diploma: 10% compared to 13% for all occupations

college certificate or diploma or university certificate below bachelor's: 18% compared to 17% for all occupations

bachelor's degree: 21% compared to 22% for all occupations

university certificate, degree or diploma above bachelor level: 7% compared to 12% for all occupations

The employment outlook will be Very limited for other customer and information services representatives (NOC 64409) in Ontario for the 2025-2027 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of some positions.

A moderate number of positions will become available due to retirements.

There are several unemployed workers with recent experience in this occupation.

Here are some key facts about other customer and information services representatives in Ontario:

Approximately 76,200 people work in this occupation.

Other customer and information services representatives mainly work in the following sectors:

Other retail stores (NAICS 44-45, except 445): 15%

Management and administrative services (NAICS 55, 56): 15%

Wholesale trade (NAICS 41): 7%

The distribution of full-time and part-time workers in this occupation is:

Full-time workers: 81% compared to 81% for all occupations

Part-time workers: 19% compared to 19% for all occupations

57% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.

Less than 5% of other customer and information services representatives are self-employed compared to an average of 15% for all occupations.

The gender distribution of people in this occupation is:

Men: 33% compared to 52% for all occupations

Women: 67% compared to 48% for all occupations

The educational attainment of workers in this occupation is:

no high school diploma: 5% compared to 9% for all occupations

high school diploma or equivalent: 34% compared to 25% for all occupations

apprenticeship or trades certificate or diploma: 6% compared to 8% for all occupations

college certificate or diploma or university certificate below bachelor's: 26% compared to 22% for all occupations

bachelor's degree: 22% compared to 24% for all occupations

university certificate, degree or diploma above bachelor level: 7% compared to 13% for all occupations