NOC 2021 · 62023 · TEER 2
NOC 62023: Customer and information services supervisors
Official NOC 2021, Job Bank and IRCC data · checked 21 October 2026
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.
TEER
TEER 2
Usually needs a college diploma, an apprenticeship of 2 or more years, or supervisory work
Median wage (Canada)
$30.87 / hour
Job Bank, 2023-2024
High-wage tier (from 3 Nov 2026)
Not on the list
No high-wage CRS points
Express Entry categories
None
General and program draws only
Express Entry
How NOC 62023 counts for Express Entry
- Federal Skilled Worker: eligible occupationNeeds 1 year of continuous skilled (TEER 0–3) work in the last 10 years and 67 points on the FSW grid.
- Canadian Experience Class: eligible occupationNeeds 1 year of skilled (TEER 0–3) work in Canada in the last 3 years.
- Federal Skilled Trades: not eligibleNeeds 2 years of work in an eligible trade group in the last 5 years, plus a job offer or a Canadian certificate of qualification.
High-wage CRS points
NOC 62023 is not one of IRCC's 186 high-wage occupations, so Canadian work or a job offer in it earns no high-wage points. Your usual Canadian work-length points still count.
See all 186 high-wage occupationsCategory-based draws
NOC 62023 is not on any of IRCC's 2026 occupation categories. You can still be invited through general, program-specific or French-language draws.
IRCC category listsDuties
Main duties
This group performs some or all of the following duties:
- Customer service representatives supervisors - financial services
- Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Establish work schedules and procedures
- Coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
- Customer service representatives supervisors (except financial services)
- Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
- Establish work schedules and procedures
- Coordinate activities with other units and departments
- Prepare and submit progress reports and other documentation
- Identify training needs and train workers in job duties and company policies
- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
For Express Entry, your experience must match the lead statement and most of these duties, not only the job title.
Job titles
Example job titles
- call centre agent supervisor
- contact centre supervisor
- current accounts supervisor
- customer service representatives supervisor - financial services
- information clerks supervisor
All 15 job titles in NOC 62023
- accounts supervisor - financial services
- call centre agent supervisor
- call centre supervisor
- contact centre supervisor
- current accounts supervisor
- customer accounts supervisor
- customer service clerks supervisor
- customer service representative supervisor
- customer service representatives supervisor - financial services
- information clerks supervisor
- safety deposit box supervisor
- savings accounts supervisor
- savings and credit service supervisor
- savings supervisor
- tellers supervisor
Requirements
Employment requirements
- Experience in the occupation supervised is required.
- Completion of college or industry courses related to financial or customer services may be required.
Wages
Wages for NOC 62023 in Canada
Low, median and high wages per hour in Canadian dollars, from ESDC Job Bank's 2025 wage data.
| Region | Low | Median | High | Source |
|---|---|---|---|---|
| Canada | $19.58 | $30.87 | $43.27 | Labour Force Survey, 2023-2024 |
| Newfoundland and Labrador | $17.60 | $26.00 | $67.31 | Labour Force Survey, 2023-2024 |
| Prince Edward Island | $16.50 | $22.56 | $33.33 | Labour Force Survey, 2023-2024 |
| Nova Scotia | $18.86 | $22.50 | $38.67 | Labour Force Survey, 2023-2024 |
| New Brunswick | $17.40 | $23.69 | $45.77 | Labour Force Survey, 2023-2024 |
| Quebec | $23.00 | $32.82 | $42.05 | Labour Force Survey, 2023-2024 |
| Ontario | $18.46 | $28.21 | $44.38 | Labour Force Survey, 2023-2024 |
| Manitoba | $20.19 | $26.92 | $41.00 | Labour Force Survey, 2023-2024 |
| Saskatchewan | $21.75 | $33.33 | $44.71 | Labour Force Survey, 2023-2024 |
| Alberta | $21.25 | $33.65 | $38.46 | Labour Force Survey, 2023-2024 |
| British Columbia | $20.00 | $33.65 | $42.00 | Labour Force Survey, 2023-2024 |
Provinces with too little data are not shown. Wages vary by city and employer; see Job Bank for regional figures.
Job outlook
Job outlook by province, 2025–2027
Job Bank's 3-year employment outlook for this occupation, by province and territory.
ModerateNewfoundland and Labrador
The employment outlook will be Moderate for customer and information services supervisors (NOC 62023) in Newfoundland and Labrador for the 2025-2027 period.
The following factors contributed to this outlook:
Employment decline will lead to the loss of some positions.
A moderate number of positions will become available due to retirements.
There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about customer and information services supervisors in Newfoundland and Labrador:
Approximately 100 people worked in this occupation in May 2021.
Customer and information services supervisors mainly work in the following sectors:
Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 36%
Federal government public administration (NAICS 911): 32%
Management and administrative services (NAICS 55, 56): 18%
Other professional, scientific and technical services (NAICS 5414, 5416-5419): 14%
The distribution of full-time and part-time workers in this occupation is:
Full-time workers: 88% compared to 83% for all occupations
Part-time workers: 13% compared to 17% for all occupations
75% of customer and information services supervisors work all year, while 25% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 40 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 31% compared to 51% for all occupations
Women: 69% compared to 49% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: n/a
high school diploma or equivalent: 38% compared to 27% for all occupations
apprenticeship or trades certificate or diploma: n/a
college certificate or diploma or university certificate below bachelor's: 38% compared to 23% for all occupations
bachelor's degree: n/a
university certificate, degree or diploma above bachelor level: n/a
ModeratePrince Edward Island
The employment outlook will be Moderate for customer and information services supervisors (NOC 62023) in Prince Edward Island for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a moderate number of new positions.
A moderate number of positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about customer and information services supervisors in Prince Edward Island:
Approximately 100 people worked in this occupation in May 2021.
Customer and information services supervisors mainly work in the following sectors:
Management and administrative services (NAICS 55, 56): 65%
Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 35%
81% of customer and information services supervisors work all year, while 19% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 41 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 50% compared to 51% for all occupations
Women: 50% compared to 49% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: n/a
high school diploma or equivalent: 31% compared to 28% for all occupations
apprenticeship or trades certificate or diploma: n/a
college certificate or diploma or university certificate below bachelor's: 31% compared to 25% for all occupations
bachelor's degree: 25% compared to 17% for all occupations
university certificate, degree or diploma above bachelor level: n/a
ModerateNova Scotia
The employment outlook will be Moderate for customer and information services supervisors (NOC 62023) in Nova Scotia for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a few new positions.
A moderate number of positions will become available due to retirements.
There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about customer and information services supervisors in Nova Scotia:
Approximately 1,000 people work in this occupation.
Customer and information services supervisors mainly work in the following sectors:
Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 44%
Business support services (NAICS 5614): 32%
Other retail stores (NAICS 44-45, except 445): 6%
The distribution of full-time and part-time workers in this occupation is:
Full-time workers: 95% compared to 82% for all occupations
Part-time workers: 5% compared to 18% for all occupations
83% of customer and information services supervisors work all year, while 17% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 31% compared to 51% for all occupations
Women: 69% compared to 49% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: 6% compared to 10% for all occupations
high school diploma or equivalent: 36% compared to 27% for all occupations
apprenticeship or trades certificate or diploma: less than 5% compared to 12% for all occupations
college certificate or diploma or university certificate below bachelor's: 32% compared to 22% for all occupations
bachelor's degree: 21% compared to 20% for all occupations
university certificate, degree or diploma above bachelor level: less than 5% compared to 10% for all occupations
ModerateNew Brunswick
The employment outlook will be Moderate for customer and information services supervisors (NOC 62023) in New Brunswick for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a moderate number of new positions.
A moderate number of positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Customer service and information services supervisors are employed across a variety of sectors, including in banking, utilities, contact centres, and communications.
Some industry-specific training may be required or may improve prospects. For instance, those wishing to work in the financial services sector may be required to complete relevant courses.
Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects.
Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.
Prospects are greater in the province’s larger urban centres (Fredericton, Moncton and Saint John), where there are greater concentrations of business services.
Here are some key facts about customer and information services supervisors in New Brunswick:
Approximately 800 people work in this occupation.
Customer and information services supervisors mainly work in the following sectors:
Business support services (NAICS 5614): 42%
Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 27%
Federal government public administration (NAICS 911): 10%
86% of customer and information services supervisors work all year, while 14% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 49 weeks compared to 42 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 39% compared to 52% for all occupations
Women: 61% compared to 48% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 11% for all occupations
high school diploma or equivalent: 38% compared to 30% for all occupations
apprenticeship or trades certificate or diploma: 8% compared to 12% for all occupations
college certificate or diploma or university certificate below bachelor's: 32% compared to 23% for all occupations
bachelor's degree: 19% compared to 16% for all occupations
university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations
ModerateQuebec
The employment outlook will be Moderate for customer and information services supervisors (NOC 62023) in Quebec for the 2025-2027 period.
The following factors contributed to this outlook:
Employment is expected to remain relatively stable.
A moderate number of positions will become available due to retirements.
There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about customer and information services supervisors in Quebec:
Approximately 6,350 people work in this occupation.
Customer and information services supervisors mainly work in the following sectors:
Finance, insurance, real estate and leasing (NAICS 52, 53): 22%
Management and administrative services (NAICS 55, 56): 17%
Information and cultural industries (NAICS 51): 6%
Wholesale trade (NAICS 41): 6%
Other retail stores (NAICS 44-45, except 445): 5%
The distribution of full-time and part-time workers in this occupation is:
Full-time workers: 90% compared to 82% for all occupations
Part-time workers: 10% compared to 18% for all occupations
73% of customer and information services supervisors work all year, while 27% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
Less than 5% of customer and information services supervisors are self-employed compared to an average of 12% for all occupations.
The gender distribution of people in this occupation is:
Men: 37% compared to 52% for all occupations
Women: 63% compared to 48% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: 5% compared to 12% for all occupations
high school diploma or equivalent: 23% compared to 19% for all occupations
apprenticeship or trades certificate or diploma: 10% compared to 19% for all occupations
college certificate or diploma or university certificate below bachelor's: 31% compared to 22% for all occupations
bachelor's degree: 21% compared to 17% for all occupations
university certificate, degree or diploma above bachelor level: 10% compared to 11% for all occupations
ModerateAlberta
The employment outlook will be Moderate for customer and information services supervisors (NOC 62023) in Alberta for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a moderate number of new positions.
A moderate number of positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
High employee turnover in this occupation could lead to additional employment opportunities.
Here are some key facts about customer and information services supervisors in Alberta:
Approximately 1,900 people work in this occupation.
Customer and information services supervisors mainly work in the following sectors:
Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 21%
Wholesale trade (NAICS 41): 9%
Other retail stores (NAICS 44-45, except 445): 9%
Federal government public administration (NAICS 911): 8%
Air transportation (NAICS 481): 5%
75% of customer and information services supervisors work all year, while 25% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 31% compared to 53% for all occupations
Women: 69% compared to 47% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 10% for all occupations
high school diploma or equivalent: 32% compared to 28% for all occupations
apprenticeship or trades certificate or diploma: 13% compared to 13% for all occupations
college certificate or diploma or university certificate below bachelor's: 25% compared to 19% for all occupations
bachelor's degree: 21% compared to 21% for all occupations
university certificate, degree or diploma above bachelor level: 5% compared to 9% for all occupations
LimitedOntario
The employment outlook will be Limited for customer and information services supervisors (NOC 62023) in Ontario for the 2025-2027 period.
The following factors contributed to this outlook:
Employment is expected to remain relatively stable.
A moderate number of positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about customer and information services supervisors in Ontario:
Approximately 12,100 people work in this occupation.
Customer and information services supervisors mainly work in the following sectors:
Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 25%
Management and administrative services (NAICS 55, 56): 19%
Wholesale trade (NAICS 41): 8%
Other professional, scientific and technical services (NAICS 5414, 5416-5419): 5%
81% of customer and information services supervisors work all year, while 19% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 43 weeks for all occupations.
Less than 5% of customer and information services supervisors are self-employed compared to an average of 15% for all occupations.
The gender distribution of people in this occupation is:
Men: 36% compared to 52% for all occupations
Women: 64% compared to 48% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 9% for all occupations
high school diploma or equivalent: 27% compared to 25% for all occupations
apprenticeship or trades certificate or diploma: 5% compared to 8% for all occupations
college certificate or diploma or university certificate below bachelor's: 26% compared to 22% for all occupations
bachelor's degree: 30% compared to 24% for all occupations
university certificate, degree or diploma above bachelor level: 8% compared to 13% for all occupations
LimitedManitoba
The employment outlook will be Limited for customer and information services supervisors (NOC 62023) in Manitoba for the 2025-2027 period.
The following factors contributed to this outlook:
Employment decline will lead to the loss of some positions.
A moderate number of positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about customer and information services supervisors in Manitoba:
Approximately 800 people work in this occupation.
Customer and information services supervisors mainly work in the following sectors:
Management and administrative services (NAICS 55, 56): 43%
Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 10%
Federal government public administration (NAICS 911): 8%
Other retail stores (NAICS 44-45, except 445): 6%
Information and cultural industries (NAICS 51): 6%
The distribution of full-time and part-time workers in this occupation is:
Full-time workers: 94% compared to 81% for all occupations
Part-time workers: 6% compared to 19% for all occupations
76% of customer and information services supervisors work all year, while 24% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 37% compared to 53% for all occupations
Women: 63% compared to 47% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 12% for all occupations
high school diploma or equivalent: 40% compared to 31% for all occupations
apprenticeship or trades certificate or diploma: 10% compared to 12% for all occupations
college certificate or diploma or university certificate below bachelor's: 18% compared to 17% for all occupations
bachelor's degree: 24% compared to 20% for all occupations
university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations
LimitedSaskatchewan
The employment outlook will be Limited for customer and information services supervisors (NOC 62023) in Saskatchewan for the 2025-2027 period.
The following factors contributed to this outlook:
Employment is expected to remain relatively stable.
A moderate number of positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about customer and information services supervisors in Saskatchewan:
Approximately 200 people worked in this occupation in May 2021.
Customer and information services supervisors mainly work in the following sectors:
Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 49%
Wholesale trade (NAICS 41): 10%
Insurance Carriers and related activities (NAICS 524, 526): 8%
Other transportation and warehousing (NAICS 482-483, 486, 487, 493): 7%
Federal government public administration (NAICS 911): 6%
85% of customer and information services supervisors work all year, while 15% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 43 weeks for all occupations.
7% of customer and information services supervisors are self-employed compared to an average of 16% for all occupations.
The gender distribution of people in this occupation is:
Men: 21% compared to 53% for all occupations
Women: 79% compared to 47% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: n/a
high school diploma or equivalent: 41% compared to 33% for all occupations
apprenticeship or trades certificate or diploma: 7% compared to 15% for all occupations
college certificate or diploma or university certificate below bachelor's: 14% compared to 17% for all occupations
bachelor's degree: 23% compared to 18% for all occupations
university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations
LimitedBritish Columbia
The employment outlook will be Limited for customer and information services supervisors (NOC 62023) in British Columbia for the 2025-2027 period.
The following factors contributed to this outlook:
Employment growth will lead to a few new positions.
A moderate number of positions will become available due to retirements.
There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about customer and information services supervisors in British Columbia:
Approximately 2,650 people work in this occupation.
Customer and information services supervisors mainly work in the following sectors:
Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 18%
Management and administrative services (NAICS 55, 56): 13%
Other retail stores (NAICS 44-45, except 445): 10%
Wholesale trade (NAICS 41): 9%
Computer systems design services (NAICS 5415): 6%
The distribution of full-time and part-time workers in this occupation is:
Full-time workers: 95% compared to 78% for all occupations
Part-time workers: 5% compared to 22% for all occupations
81% of customer and information services supervisors work all year, while 19% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 42 weeks for all occupations.
The gender distribution of people in this occupation is:
Men: 40% compared to 52% for all occupations
Women: 60% compared to 48% for all occupations
The educational attainment of workers in this occupation is:
no high school diploma: less than 5% compared to 8% for all occupations
high school diploma or equivalent: 33% compared to 28% for all occupations
apprenticeship or trades certificate or diploma: 9% compared to 13% for all occupations
college certificate or diploma or university certificate below bachelor's: 21% compared to 17% for all occupations
bachelor's degree: 28% compared to 22% for all occupations
university certificate, degree or diploma above bachelor level: 8% compared to 12% for all occupations
UndeterminedNorthwest Territories
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
UndeterminedNunavut
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
Source: ESDC Job Bank, 3-year employment outlooks 2025–2027 (released December 2025).
Provinces
Provincial Nominee Programs
A provincial nomination adds 600 CRS points. Most provinces run occupation-targeted draws or in-demand lists, and some accept TEER 4 and 5 occupations that Express Entry does not.
Provincial lists change often, sometimes between draws. We check whether NOC 62023 is being targeted by any province as part of a consultation.
Similar occupations
Related NOC codes
Classified elsewhere
If your duties fit one of these better, use that code instead.
Same occupation group
Service supervisors
- 62020 Food service supervisors
- 62021 Executive housekeepers
- 62022 Accommodation, travel, tourism and related services supervisors
- 62024 Cleaning supervisors
- 62029 Other services supervisors
Questions
NOC 62023: common questions
What is the NOC code for customer and information services supervisors?
What TEER category is NOC 62023?
Is NOC 62023 eligible for Express Entry?
Is NOC 62023 a high-wage occupation for Express Entry?
Is NOC 62023 eligible for category-based Express Entry draws?
What is the median wage for NOC 62023 in Canada?
Classification
Where it sits in NOC 2021
- 6Sales and service occupationsBroad Category
- 62Retail sales and service supervisors and specialized occupations in sales and servicesMajor Group
- 620Retail sales and service supervisorsSub-major Group
- 6202Service supervisorsMinor Group
- 62023Customer and information services supervisors
Enquiry
Is NOC 62023 your occupation? Ask us about your options.
Tell us your duties, experience and language scores. We will confirm your NOC code and the Canadian routes that fit.
Sources: Statistics Canada, NOC 2021 Version 1.0, Job Bank wages (2025), Job Bank outlooks 2025–2027 and IRCC. Contains information licensed under the Open Government Licence – Canada. Checked 21 October 2026.
NOC 2026 is due from Statistics Canada in December 2026. IRCC still uses NOC 2021 codes, and this page will show any change once IRCC switches.
This page is general information, not immigration advice. It is not affiliated with or endorsed by the Government of Canada, IRCC or ESDC.
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